Oakland Sales-Driven Support Specialist – Growth & Renewals

Egreenservices; Oakland (CA); On-site; USD 69,000 - 102,000; Full time

Job summary

Cleveland Clinic is seeking a Customer Support Specialist in Oakland, CA who can rewrite the script to fit California realities. The role centers on renewals, sales support via Twilio signals, and handling objections with confidence, all while building partnerships in the Oakland area.

The candidate should showcase a portfolio or work samples and demonstrate strong phone etiquette, with a track record of independent and collaborative work.

Qualifications

• Proven coaching aptitude and ability to mentor junior staff.
• Portfolio or work samples demonstrating sales/marketing expertise.
• Strong phone etiquette and professional communication in high-volume environments.
• Ability to document processes clearly and maintain tidy records.
• Comfort thriving independently and within a close-knit team.

Responsibilities

• Negotiate renewals before the sales contract goes quiet.
• Feed sales with Twilio Flex signals indicating buyer readiness.
• Field price objections with professional, sales-focused tactics.
• Cultivate referral channels and strategic partnerships in Oakland.
• Win back key accounts previously managed by a former specialist.

Skills

Coaching

Phone Etiquette

Call Center Ops

Delegation

Independence

Documentation

Job description

Cleveland Clinic is seeking a Customer Support Specialist in Oakland, CA who can rewrite the script to fit California realities. The role centers on renewals, sales support via Twilio signals, and handling objections with confidence, all while building partnerships in the Oakland area.

The candidate should showcase a portfolio or work samples and demonstrate strong phone etiquette, with a track record of independent and collaborative work.