Customer Success & Sales Support Specialist

East-Bay-Restaurant-Supply,-Inc.-2; Oakland (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

East Bay Restaurant Supply, Inc. in Oakland, CA, seeks a proactive Customer Service & Sales Support Specialist to assist the sales team and deliver an exceptional customer experience.

You will respond to inquiries, process orders, and coordinate with internal teams to ensure timely delivery. The ideal candidate has 2+ years in customer service or sales support, strong written and verbal communication, and proficiency with Copper CRM and NetSuite.

Qualifications

• 2+ years of experience in customer service, sales support, or a related role
• Strong communication skills, both written and verbal
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Problem-solving mindset with the ability to work independently
• Experience with CRM systems (Copper preferred)
• Experience with ERP systems (NetSuite a plus)
• Proficiency in Microsoft Office (Word and Excel)

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Process customer orders and generate accurate quotes
• Track and manage open orders to ensure timely delivery
• Follow up with vendors regarding purchase orders and shipments
• Coordinate with internal departments (Warehouse, Accounts Receivable, Purchasing)
• Conduct product research to support customer needs
• Handle returns, freight claims, and warranty or repair issues
• Support Account Managers in maintaining and growing customer relationships

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Independent work

Tools

Copper CRM

NetSuite ERP

Microsoft Word

Microsoft Excel

Job description

East Bay Restaurant Supply, Inc. in Oakland, CA, seeks a proactive Customer Service & Sales Support Specialist to assist the sales team and deliver an exceptional customer experience.

You will respond to inquiries, process orders, and coordinate with internal teams to ensure timely delivery. The ideal candidate has 2+ years in customer service or sales support, strong written and verbal communication, and proficiency with Copper CRM and NetSuite.