Senior Customer Growth & Strategy Specialist (SF)

Mayo Clinic; San Francisco (CA); On-site; USD 134,000 - 203,000; Full time

Job summary

Mayo Clinic is seeking a Customer Service Representative in San Francisco to drive outcomes-driven growth. This role focuses on pursuing revenue, retention, and acquisition goals while maintaining Mayo Clinic’s trusted brand voice.

The position requires strong communication, CA-regulation knowledge for sales marketing, and resilience gained through 6+ years in related cycles. Expect mentorship, growth opportunities, and a dynamic team environment in the Bay Area.

Qualifications

• Excellent written and verbal communication
• CA-specific regulations knowledge for sales marketing work
• 7 years of experience in sales marketing
• Ability to say no to good ideas at the wrong time

Responsibilities

• Show up at San Francisco, CA networking nights with a reason to follow up
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Find the trust-based hook that makes San Francisco, CA prospects lean in
• Talk numbers with finance, then talk vision with prospects
• Stand up email sequences that get opened, not buried
• Stitch together a referral program Mayo Clinic customers want to share
• Carry the brand voice into every cold call and every caption

Skills

Communication skills

Sales experience

Resilience

CA regulations

Job description

Mayo Clinic is seeking a Customer Service Representative in San Francisco to drive outcomes-driven growth. This role focuses on pursuing revenue, retention, and acquisition goals while maintaining Mayo Clinic’s trusted brand voice.

The position requires strong communication, CA-regulation knowledge for sales marketing, and resilience gained through 6+ years in related cycles. Expect mentorship, growth opportunities, and a dynamic team environment in the Bay Area.