Hybrid Customer Success Strategist - Growth & Renewals

Egreenservices; Orange (CA); Hybrid; USD 92,000 - 133,000; Full time

Benefits offered by this job

Hybrid Orange office

Generous PTO

Development-focused leadership

Job summary

NYU Langone is seeking a Customer Success Specialist in Orange, CA to anchor a high-performing revenue team on a contract basis. The role blends cross‑functional launches, renewals ownership, and strategic prospecting to fill the contract pipeline, with a hybrid Orange office and a focus on growth.

The ideal candidate will have familiarity with large‑scale workflows, resilience across multi‑year cycles, and a keen curiosity about customer behavior, paired with meticulous deliverables.

Qualifications

• Familiarity with NYU Langone-scale workflows or the appetite to scale to that level.
• Resilience demonstrated across multiple sales/marketing cycles.
• Genuine curiosity about why NYU Langone customers do what they do.
• Meticulous attention to detail across every deliverable.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations.
• Drive renewals by owning the Orange CA timeline.
• Lead pitches and adjust strategy to close sales-marketing deals.
• Run point on trade shows and pop-ups throughout California.
• Prospect via calls, emails, and social selling to fill the contract pipeline.
• Bridge Talkdesk reporting with the CMO’s storytelling needs.
• Maintain brand voice in every call and caption.
• Manage stakeholder expectations and align with revenue goals.

Skills

Workflow familiarity

Resilience

Curiosity

Attention to detail

Job description

NYU Langone is seeking a Customer Success Specialist in Orange, CA to anchor a high-performing revenue team on a contract basis. The role blends cross‑functional launches, renewals ownership, and strategic prospecting to fill the contract pipeline, with a hybrid Orange office and a focus on growth.

The ideal candidate will have familiarity with large‑scale workflows, resilience across multi‑year cycles, and a keen curiosity about customer behavior, paired with meticulous deliverables.