Customer Support Specialist

Integrated Health Solutions; Hayward (CA); Hybrid; USD 88,000 - 135,000; Full time

Benefits offered by this job

Growth path into sales marketing

Mentor program

Benefits that make Hayward feel like a

home

Job summary

Integrated Health Solutions in Hayward is hiring a Customer Support Specialist for a hybrid role. You will own outbound calls, mentor teammates, and coordinate campaigns to drive buyer engagement. The position emphasizes momentum, written communication, and teamwork.

The role offers a growth path into sales marketing with a personal mentor and benefits designed to feel like home in Hayward, CA. Applicants welcome now for a mid-level opportunity.

Qualifications

• High-trust attitude and eagerness to learn new skills.
• Ability to mentor without taking over.
• Ability to say no to the wrong ideas at the right time.
• Ability to teach others what you know to someone greener.
• Comfort being the newest person in the room and the loudest in notes.

Responsibilities

• Line up sponsorships to put Integrated Health Solutions in front of buyers.
• Wire Customer Retention and Account Management to hand leads to sales.
• Support mid-level account executives with prospecting and follow-up strategy.
• Pitch, listen, adjust, and pitch again until the deal lands.
• Track pipeline performance and report results to leadership weekly.
• Build the campaign calendar to keep Hayward, CA pipeline full year-round.
• Run point on trade shows and pop-ups across CA.

Skills

High-trust attitude

Mentoring

Teaching

Adaptability

Communication in meetings

Job description

Forget the funnel metaphor for a second: Integrated Health Solutions's next Customer Support Specialist in Hayward cares about momentum, and Outbound Calling is how you create it. This is a hybrid opportunity built for someone who wants to own outcomes, sharpen Written Communication, and grow with a tight-knit team.

Key Responsibilities

• Line up the deeply-curious sponsorships that put Integrated Health Solutions in front of buyers
• Wire Customer Retention and Account Management together so marketing hands sales clean leads
• Support mid-level account executives with prospecting and follow-up strategy
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Track pipeline performance and report results to leadership each week
• Build the campaign calendar that keeps Hayward, CA pipeline full year-round
• Run point on trade shows and pop-ups throughout CA

What You'll Bring

• A high-trust attitude and eagerness to learn new skills
• The patience to mentor without taking over the keyboard
• The judgment to say no to good ideas at the wrong time
• Demonstrated ability to teach what you know to someone greener
• Comfort being the newest person in the room and the loudest in the notes
• Comfort defending a recommendation in front of skeptics

For over 3 years, Integrated Health Solutions has built hardworking solutions that help teams in Hayward, CA get more done. We build psychological safety the boring way: by actually following through on what we say.

Sign on for $88,000 - $135,000, gain a growth path into sales marketing, a personal mentor, and benefits that make Hayward feel like home.

Newly refreshed, this mid-level position in Hayward welcomes applicants now.