O2C Transformation Manager — Revenue Ops & AI Enablement

EY; Orlando (FL); On-site; USD 128,000 - 235,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY seeks a Manager in the Order to Cash (O2C) practice to optimize clients’ revenue cycle operations through process improvements and technology-enabled transformation. You will lead workstreams, design future-state models, and collaborate across finance, sales, and IT to improve cash flow and customer experience.

The role requires traveling up to 60%, with extensive stakeholder engagement and opportunities to mentor junior staff while driving delivery excellence.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or related field.
• Approximately 5–8 years of relevant experience in Order to Cash, Accounts Receivable, Revenue Operations, Finance Transformation, Shared Services, or Consulting.
• Experience leading or supporting O2C transformation initiatives across invoicing, billing, collections, cash application, deductions, and revenue accounting.
• Hands-on experience with ERP and revenue management platforms such as SAP, HighRadius, Zuora, or similar solutions.
• Understanding of leading AI platforms and models, including prompting related to process improvement and order to cash insights.
• Strong understanding of end-to-end revenue cycle processes and related controls.
• Experience producing process maps, business requirements, functional specifications, test plans, training materials, and implementation documentation.
• Strong stakeholder management and client-facing consulting experience.
• Ability and willingness to work directly with clients and travel as required by engagement needs. Travel can range up to 60%.

Responsibilities

• Lead client-facing Order to Cash transformation engagements and define clear project objectives, deliverables, and outcomes.
• Assess current-state O2C processes, identify improvement opportunities, and develop future-state operating models.
• Identify opportunities for improvement leveraging technologies such as automation, orchestration and AI, supporting a continuous improvement for our clients
• Drive transformation initiatives across customer billing, invoicing, collections, cash application, deductions management, dispute resolution, and revenue accounting processes.
• Collaborate with business and technology stakeholders to gather requirements, define process improvements, and develop implementation roadmaps.
• Facilitate workshops with finance, accounts receivable, customer service, sales operations, and shared service teams.
• Translate business requirements into functional designs, process flows, user stories, testing scenarios, and deployment plans.
• Support system implementation, configuration, testing, and adoption activities across O2C technology platforms.
• Identify opportunities to improve working capital, accelerate cash collection, reduce aging receivables, and enhance operational performance.
• Manage project risks, dependencies, and issue resolution while providing regular updates to client and engagement leadership.
• Lead and mentor junior team members while contributing to a collaborative, high-performing delivery environment.
• Support business development activities, including proposals, solution demonstrations, estimates, and client presentations.

Skills

Order to Cash

AI-enabled O2C

Revenue recognition

ERP systems

SAP

HighRadius

Zuora

Stakeholder management

Project management

Workflow automation

Education

Bachelor’s degree in Accounting/Finance/Business/Information Systems

Tools

SAP

HighRadius

Zuora

Job description

EY seeks a Manager in the Order to Cash (O2C) practice to optimize clients’ revenue cycle operations through process improvements and technology-enabled transformation. You will lead workstreams, design future-state models, and collaborate across finance, sales, and IT to improve cash flow and customer experience.

The role requires traveling up to 60%, with extensive stakeholder engagement and opportunities to mentor junior staff while driving delivery excellence.