O2C Transformation Manager: Optimize Cash Flow

EY; Buffalo (NY); On-site; USD 128,000 - 267,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY is seeking a Manager in the Order to Cash (O2C) practice to optimize revenue cycle operations for clients. You will lead cross-functional workstreams across finance, sales operations, customer service, and IT, driving process design, solution implementation, and value realization with travel up to 60%.

You will guide current-state assessments, future-state operating models, and deployment plans while mentoring junior staff and contributing to proposals and client demonstrations.

Qualifications

• A bachelor's degree in Accounting, Finance, Business, Information Systems, Supply Chain, or related field.
• Approximately 5 to 8 years of relevant experience in Order to Cash, Accounts Receivable, Revenue Operations, Finance Transformation, Shared Services, or Consulting.
• Experience leading or supporting O2C transformation initiatives across invoicing, billing, collections, cash application, deductions, and revenue accounting.
• Hands‑on experience with ERP and revenue management platforms such as SAP, HighRadius, Zuora, or similar solutions.
• Understanding of leading AI platforms and models, including prompting related to process improvement and order to cash insights
• Strong understanding of end-to-end revenue cycle processes and related controls.
• Experience producing process maps, business requirements, functional specifications, test plans, training materials, and implementation documentation.
• Strong stakeholder management and client‑facing consulting experience.
• Ability and willingness to work directly with clients and travel as required by engagement needs. Travel can range up to 60%.

Responsibilities

• Lead client-facing Order to Cash transformation engagements and define clear project objectives, deliverables, and outcomes.
• Assess current-state O2C processes, identify improvement opportunities, and develop future-state operating models.
• Identify opportunities for improvement leveraging technologies such as automation, orchestration and AI, supporting a continuous improvement for our clients
• Drive transformation initiatives across customer billing, invoicing, collections, cash application, deductions management, dispute resolution, and revenue accounting processes.
• Collaborate with business and technology stakeholders to gather requirements, define process improvements, and develop implementation roadmaps.
• Facilitate workshops with finance, accounts receivable, customer service, sales operations, and shared service teams.
• Translate business requirements into functional designs, process flows, user stories, testing scenarios, and deployment plans.
• Support system implementation, configuration, testing, and adoption activities across O2C technology platforms.
• Identify opportunities to improve working capital, accelerate cash collection, reduce aging receivables, and enhance operational performance.
• Manage project risks, dependencies, and issue resolution while providing regular updates to client and engagement leadership.
• Lead and mentor junior team members while contributing to a collaborative, high-performing delivery environment.
• Support business development activities, including proposals, solution demonstrations, estimates, and client presentations.

Skills

O2C process expertise

ERP / Revenue management

Client-facing consulting

Travel up to 60%

Automation / AI awareness

Education

Bachelor's degree in Accounting, Finance, Business or IS

Tools

SAP

HighRadius

Zuora

Job description

EY is seeking a Manager in the Order to Cash (O2C) practice to optimize revenue cycle operations for clients. You will lead cross-functional workstreams across finance, sales operations, customer service, and IT, driving process design, solution implementation, and value realization with travel up to 60%.

You will guide current-state assessments, future-state operating models, and deployment plans while mentoring junior staff and contributing to proposals and client demonstrations.