O2C Transformation Manager — Media & Entertainment

EY; Toledo (OH); Remote; USD 128,000 - 257,000; Full time

Benefits offered by this job

Medical & dental

Retirement plan (401k)

Paid time off

Total Rewards package

Job summary

EY in the United States is seeking a Manager with deep O2C expertise to lead technology-enabled transformations for the Media & Entertainment sector. You will guide end-to-end process design, roadmap development, and governance across sales planning, order management, invoicing, and cash application.

As a leader in finance transformation, you will shape target operating models, mentor staff, and collaborate with GPOs and technology partners to deliver measurable working capital improvements.

Qualifications

• Bachelor's degree in Accounting or Finance; MBA or CPA a plus.
• 6+ years of experience in finance transformation, O2C design or revenue operations.
• Proven Media & Entertainment, TMT or high-volume consumer revenue sector experience.
• Strong executive communication and workshop facilitation skills.

Responsibilities

• Lead end-to-end O2C workstreams across the full taxonomy: lead-to-quote, quote-to-order, order-to-invoice and invoice-to-cash, including credit and risk approval, customer master data, billing, dispute resolution, AR and collections, and cash application.
• Assess Order-to-Cash organizations, processes, and enabling technologies; develop transformation roadmaps and business cases that drive operational efficiency, enhanced governance, improved customer experience, and measurable working capital improvement.
• Design and implement target operating models for Order-to-Cash functions, including organizational structures, governance frameworks, and performance management capabilities that enable scalable, efficient, and digitally enabled revenue cycle operations.
• Own business process design deliverables - L3 and L4 process flows, key design decisions and assumptions, functional and reporting requirements, KPIs, and master and transactional data requirements.
• Facilitate design and solutioning workshops with client Global Process Owners (GPO), business unit leads, subject matter resources (SMR) and Technology stakeholders; drive to decisions and document dispositions.
• Manage day-to-day delivery: workplan, RAID log, scope, deliverable quality and engagement economics, including onshore/offshore mix and global delivery leverage.
• Translate O2C pain points into quantified value cases — revenue leakage, DSO, dispute volume, billing cycle time and working capital release.
• Coach and develop staff and seniors; contribute to proposals, Phase 0 assessments and sector thought leadership.

Skills

Executive communication

Workshop facilitation

Financial transformation

Revenue operations

Education

Bachelor's degree in Accounting or Finance

MBA or CPA

Tools

SAP S/4HANA

SAP BRIM

Salesforce CPQ

Vertex tax engines

Job description

EY in the United States is seeking a Manager with deep O2C expertise to lead technology-enabled transformations for the Media & Entertainment sector. You will guide end-to-end process design, roadmap development, and governance across sales planning, order management, invoicing, and cash application.

As a leader in finance transformation, you will shape target operating models, mentor staff, and collaborate with GPOs and technology partners to deliver measurable working capital improvements.