O2C Transformation Manager - Media & Entertainment

EY; Detroit (MI); Hybrid; USD 128,000 - 235,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Job summary

EY is seeking a Manager with deep Order-to-Cash expertise and Media & Entertainment sector fluency to lead technology-enabled O2C transformations for studios, networks, streamers, and related entities. You will drive end-to-end processes from sales planning through cash application and mentor staff through complex deliveries.

The role requires 6+ years in finance transformation with strong executive communication skills and a track record in high-volume environments.

Qualifications

• Bachelor's degree in Accounting, Finance, or a related field; MBA or CPA a plus.
• 6+ years of progressive experience in finance transformation, O2C process design or revenue operations; consulting experience strongly preferred.
• Proven Media & Entertainment, TMT or high-volume consumer revenue sector experience.
• Strong executive communication, workshop facilitation and written deliverable skills.

Responsibilities

• Lead end-to-end O2C workstreams across the full taxonomy: lead-to-quote, quote-to-order, order-to-invoice and invoice-to-cash, including credit and risk approval, customer master data, billing, dispute resolution, AR and collections, and cash application.
• Assess Order-to-Cash organizations, processes, and enabling technologies; develop transformation roadmaps and business cases that drive operational efficiency, enhanced governance, improved customer experience, and measurable working capital improvement.
• Design and implement target operating models for Order-to-Cash functions, including organizational structures, governance frameworks, and performance management capabilities that enable scalable, efficient, and digitally enabled revenue cycle operations.
• Own business process design deliverables - L3 and L4 process flows, key design decisions and assumptions, functional and reporting requirements, KPIs, and master and transactional data requirements.
• Facilitate design and solutioning workshops with client Global Process Owners (GPO), business unit leads, subject matter resources (SMR) and Technology stakeholders; drive to decisions and document dispositions.
• Manage day-to-day delivery: workplan, RAID log, scope, deliverable quality and engagement economics, including onshore/offshore mix and global delivery leverage.
• Translate O2C pain points into quantified value cases — revenue leakage, DSO, dispute volume, billing cycle time and working capital release.
• Coach and develop staff and seniors; contribute to proposals, Phase 0 assessments and sector thought leadership.

Skills

Executive communication

Workshop facilitation

Written deliverables

Delivery leadership

Education

Bachelor's degree in Accounting/Finance

MBA or CPA a plus

Tools

SAP S/4HANA (SD, FI-AR; FSCM)

SAP BRIM (Convergent Charging, Invoicing, Subscription)

Salesforce CPQ

POS/ticketing platforms

Vertex tax engines

Advanced ML cash application

O2C analytics

Job description

EY is seeking a Manager with deep Order-to-Cash expertise and Media & Entertainment sector fluency to lead technology-enabled O2C transformations for studios, networks, streamers, and related entities. You will drive end-to-end processes from sales planning through cash application and mentor staff through complex deliveries.

The role requires 6+ years in finance transformation with strong executive communication skills and a track record in high-volume environments.