O2C Transformation Manager — Media & Entertainment

Ernst & Young Oman; Springfield (IL); Remote; USD 128,000 - 257,000; Full time

Job summary

EY is seeking a Manager-level professional to lead technology-enabled Order-to-Cash transformations for the Media & Entertainment sector across the US. You will guide end-to-end O2C workstreams, design operating models, and drive measurable improvements in cash flow and customer experience.

The role requires deep O2C expertise, experience with large-scale transformations, and strong executive communication skills to partner with GPOs, business leads, and technology stakeholders.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field; MBA or CPA a plus.
• 6+ years of progressive experience in finance transformation, O2C process design or revenue operations; consulting experience strongly preferred.
• Proven Media & Entertainment, TMT or high-volume consumer revenue sector experience.
• Strong executive communication, workshop facilitation and written deliverable skills.

Responsibilities

• Lead end-to-end O2C workstreams across the full taxonomy: lead-to-quote, quote-to-order, order-to-invoice and invoice-to-cash, including credit and risk approval, customer master data, billing, dispute resolution, AR and collections, and cash application.
• Assess O2C organizations, processes, and enabling technologies; develop transformation roadmaps and business cases that drive operational efficiency, enhanced governance, improved customer experience, and measurable working capital improvement.
• Design and implement target operating models for O2C functions, including organizational structures, governance frameworks, and performance management capabilities that enable scalable, efficient, and digitally enabled revenue cycle operations.
• Own business process design deliverables - L3 and L4 process flows, key design decisions and assumptions, functional and reporting requirements, KPIs, and master and transactional data requirements.
• Facilitate design and solutioning workshops with client Global Process Owners (GPO), business unit leads, subject matter resources (SMR) and Technology stakeholders; drive to decisions and document dispositions.
• Manage day-to-day delivery: workplan, RAID log, scope, deliverable quality and engagement economics, including onshore/offshore mix and global delivery leverage.
• Translate O2C pain points into quantified value cases — revenue leakage, DSO, dispute volume, billing cycle time and working capital release.
• Coach and develop staff and seniors; contribute to proposals, Phase 0 assessments and sector thought leadership.

Skills

Executive communication

Workshop facilitation

Written deliverables

Education

Bachelor's degree in Accounting/Finance

MBA or CPA a plus

Tools

SAP S/4HANA

Salesforce CPQ

Vertex

Job description

EY is seeking a Manager-level professional to lead technology-enabled Order-to-Cash transformations for the Media & Entertainment sector across the US. You will guide end-to-end O2C workstreams, design operating models, and drive measurable improvements in cash flow and customer experience.

The role requires deep O2C expertise, experience with large-scale transformations, and strong executive communication skills to partner with GPOs, business leads, and technology stakeholders.