O2C Transformation Manager — Media & Entertainment

Ernst & Young Oman; Louisville (KY); Remote; USD 128,000 - 257,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY in the United States seeks a Manager with deep Order-to-Cash expertise and Media & Entertainment fluency to lead technology-enabled O2C transformations for studios, networks, streamers, and live venues across the US. You will design end-to-end processes, roadmaps, and operating models, while mentoring staff and shaping proposals.

You will collaborate with Global Process Owners and stakeholders to drive value through revenue cycle improvements, governance, and scalable, digitized solutions in

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field; MBA or CPA a plus.
• 6+ years of progressive experience in finance transformation, O2C process design or revenue operations; consulting experience strongly preferred.
• Proven Media & Entertainment, TMT or high-volume consumer revenue sector experience.
• Strong executive communication, workshop facilitation and written deliverable skills.

Responsibilities

• Lead end-to-end O2C workstreams across the full taxonomy: lead-to-quote, quote-to-order, order-to-invoice and invoice-to-cash, including credit and risk approval, customer master data, billing, dispute resolution, AR and collections, and cash application.
• Assess Order-to-Cash organizations, processes, and enabling technologies; develop transformation roadmaps and business cases that drive operational efficiency, enhanced governance, improved customer experience, and measurable working capital improvement.
• Design and implement target operating models for Order-to-Cash functions, including organizational structures, governance frameworks, and performance management capabilities that enable scalable, efficient, and digitally enabled revenue cycle operations.
• Own business process design deliverables - L3 and L4 process flows, key design decisions and assumptions, functional and reporting requirements, KPIs, and master and transactional data requirements.
• Facilitate design and solutioning workshops with client Global Process Owners (GPO), business unit leads, subject matter resources (SMR) and Technology stakeholders; drive to decisions and document dispositions.
• Manage day-to-day delivery: workplan, RAID log, scope, deliverable quality and engagement economics, including onshore/offshore mix and global delivery leverage.
• Translate O2C pain points into quantified value cases — revenue leakage, DSO, dispute volume, billing cycle time and working capital release.
• Coach and develop staff and seniors; contribute to proposals, Phase 0 assessments and sector thought leadership.

Skills

Executive communication

Workshop facilitation

O2C

Finance transformation

Education

Bachelor's degree in Accounting/Finance

MBA or CPA (a plus)

Tools

SAP S/4HANA

SAP BRIM

Salesforce/CPQ

Point-of-sale / ticketing platforms

Vertex tax engines

Job description

EY in the United States seeks a Manager with deep Order-to-Cash expertise and Media & Entertainment fluency to lead technology-enabled O2C transformations for studios, networks, streamers, and live venues across the US. You will design end-to-end processes, roadmaps, and operating models, while mentoring staff and shaping proposals.

You will collaborate with Global Process Owners and stakeholders to drive value through revenue cycle improvements, governance, and scalable, digitized solutions in