O2C Transformation Lead — End-to-End & SAP

SmartRecruiters, Inc.; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) plan with dollar-for-dollar

Life Insurance – 2x Annual Base Salary

Paid vacation and sick time

Tuition Reimbursement - up to $5,000

Adoption Assistance - up to $7,500

Telemedicine program

Bonus / Short-Term Incentive

Job summary

Tessenderlo Kerley, Inc. is seeking an Order to Cash (O2C) Manager to own the end-to-end O2C process across four divisions, driving standardization, governance, and discipline from order entry through cash application.

The role partners with Commercial Leadership, Finance, Credit, Customer Service and ICT to ensure S/4HANA operates as a stable, scalable platform, while leading continuous improvement and digital transformation initiatives across the function.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Supply Chain, or related field.
• 8+ years of progressive experience in Order to Cash, Commercial Operations, or related process leadership.
• Proven experience managing end-to-end O2C processes in a multi-division or complex commercial environment.
• Hands‑on experience with SAP S/4HANA or SAP ECC (O2C modules strongly preferred).
• Demonstrated success driving process standardization, governance, and performance improvement.
• Strong leadership presence with the ability to influence senior commercial and functional leaders.

Responsibilities

• Own and govern the complete Order to Cash lifecycle across all four commercial divisions.
• Define, document, and maintain standardized end-to-end O2C processes, policies, and controls.
• Ensure consistent execution while accommodating approved divisional differences through governance, not workarounds.
• Serve as the escalation point for O2C process issues, exceptions, and performance gaps.
• Partner with Sales, Commercial Operations, Finance, Credit, Supply Chain, and Customer Service to align execution with commercial strategy.
• Balance customer experience, revenue protection, and operational discipline.
• Drive collaboration and decision-making across divisions; prevent local optimization at the expense of enterprise outcomes.
• Enforce governance standards for pricing, order entry, billing accuracy, credit policies, and dispute management.
• Approve or reject process exceptions before system or operational impact.
• Ensure O2C controls support audit readiness, revenue recognition, and financial integrity.
• Act as the business authority for O2C-related changes within S/4HANA.
• Own business requirements for the O2C domain within S/4HANA.
• Partner with ICT to ensure system configuration enforces approved business processes.
• Prevent unauthorized changes, manual workarounds, or process bypassing.
• Participate in release planning, testing, and readiness for O2C changes.
• Lead O2C process maturity initiatives and digital transformation efforts.
• Champion automation, simplification and efficiency opportunities including workflow, EDI, customer self-service, and AI-enabled transaction processing
• Define and monitor key O2C KPIs, including order cycle time, billing accuracy and timeliness, dispute volume and resolution time, Days Sales Outstanding (DSO), and cash application effectiveness.
• Drive root-cause resolution, not symptom fixes.
• Provide leadership and development to all personnel directly supporting O2C activities including Order Management, Billing, Dispute Resolution, and Cash Application functions
• Define role-based capability and training requirements for O2C execution.
• Ensure training completion, adoption, and sustained process discipline across divisions.
• Build a culture of accountability, clarity, and continuous improvement.

Skills

Leadership presence

Cross-functional collaboration

Process standardization

Strategic thinking

Decision discipline

Stakeholder influence

Education

Bachelor's degree in Business, Finance, Accounting, Supply Chain, or related field

Tools

SAP S/4HANA

SAP ECC (O2C modules)

Job description

Tessenderlo Kerley, Inc. is seeking an Order to Cash (O2C) Manager to own the end-to-end O2C process across four divisions, driving standardization, governance, and discipline from order entry through cash application.

The role partners with Commercial Leadership, Finance, Credit, Customer Service and ICT to ensure S/4HANA operates as a stable, scalable platform, while leading continuous improvement and digital transformation initiatives across the function.