NYC Retail Lead — Elevate Guest Experience

Mattel; New York (NY); Sur place; USD 28 000 - 34 000; Plein temps

Résumé du poste

American Girl NYC store is seeking a dynamic Retail Lead to support the sales manager with daily operations, provide leadership to the department, and deliver a high level of selling and guest service.

This full-time role offers benefits and requires a hands-on leader who can coach staff, manage schedules, and ensure floor presentation aligns with brand standards, while helping to meet sales goals.

Qualifications

• Strong customer service background with lead/supervisory experience preferred.
• Excellent written and verbal communication skills are essential.
• Ability to mentor and coach staff and foster a positive guest service culture.
• Proficient computer skills including Excel, Outlook and Word.

Responsabilités

• Assist the retail sales manager with daily operations.
• Provide leadership and direction to the department and staff.
• Deliver a high level of selling and guest service to guests.
• Oversee floor presentation, staff scheduling, and stock levels.

Connaissances

Customer service

Leadership

Communication

Staff coaching

Outils

Microsoft Excel

Microsoft Outlook

Microsoft Word

Description du poste

American Girl NYC store is seeking a dynamic Retail Lead to support the sales manager with daily operations, provide leadership to the department, and deliver a high level of selling and guest service.

This full-time role offers benefits and requires a hands-on leader who can coach staff, manage schedules, and ensure floor presentation aligns with brand standards, while helping to meet sales goals.