Premium NYC Retail Department Leader

Mattel; New York (NY); Vor Ort; USD 70.000 - 88.000; Vollzeit

Zusammenfassung

American Girl Retail, Inc. in New York City is seeking a Retail Department Manager (Exempt) to lead daily store operations, coach a high‑performing team, and drive sales while upholding brand standards.

This full‑time role requires 3–5 years of retail leadership in a premium environment, a HS diploma (associate/bachelor’s preferred), and strong customer service, analytics, and merchandising skills. The pay range is $70,400–$88,000 annually with competitive benefits.

Qualifikationen

• 3–5 years retail operations experience in a premium, high‑volume environment.
• Experience leading and developing retail teams.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proficiency with Microsoft Office and retail operations systems.

Aufgaben

• Lead daily department operations to achieve sales, customer service, and operational performance goals while ensuring compliance with company policies and standards.
• Coach, develop, and inspire associates through ongoing feedback, training, recognition, and performance management to build a high‑performing team.
• Drive revenue growth by modeling selling behaviors, monitoring KPIs, and implementing strategies that improve customer engagement and sales results.
• Partner with store leadership to execute merchandising plans, product launches, and promotions to enhance the customer experience and maximize opportunities.
• Monitor staffing, floor coverage, and service execution to ensure an efficient, safe, and engaging shopping environment.
• Analyze sales, inventory, and operational data to identify trends, resolve issues, and make informed decisions that improve performance.
• Collaborate with cross‑functional partners to support store initiatives and maintain visual standards.

Kenntnisse

Leadership

Customer service

Retail operations

Analytics

Communication

Microsoft Office

Schedule flexibility

Ausbildung

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Jobbeschreibung

American Girl Retail, Inc. in New York City is seeking a Retail Department Manager (Exempt) to lead daily store operations, coach a high‑performing team, and drive sales while upholding brand standards.

This full‑time role requires 3–5 years of retail leadership in a premium environment, a HS diploma (associate/bachelor’s preferred), and strong customer service, analytics, and merchandising skills. The pay range is $70,400–$88,000 annually with competitive benefits.