Retail Store Manager - Lead Guest Experience & Ops

Mattel, Inc.; Los Angeles (CA); On-site; USD 70,304 - 88,000; Full time

Job summary

American Girl Store in Los Angeles is seeking an Assistant Store Manager to support daily operations, lead departments, and provide exceptional customer service to guests. The role reports to the Store Manager and involves supervising store functions and driving team performance.

The candidate will oversee staffing, training, and partnerships with corporate and other locations, ensuring a high level of selling and service while managing operational excellence.

Qualifications

• Five or more years of retail management experience required.
• Strong written and verbal communication skills and management experience.
• Evening and weekend work as part of the schedule.

Responsibilities

• Oversee and manage the operational function of the American Girl Store.
• Build and maintain partnerships with corporate office and other locations.
• Handle operation and maintenance of physical plant, finances, customer service, and training.
• Collaborate with management to meet staffing needs and deliver training.
• Develop employee growth, training activities and events.
• Provide store supervisory support as part of the leadership team.

Skills

Retail Management

Leadership

Communication

Scheduling

Job description

American Girl Store in Los Angeles is seeking an Assistant Store Manager to support daily operations, lead departments, and provide exceptional customer service to guests. The role reports to the Store Manager and involves supervising store functions and driving team performance.

The candidate will oversee staffing, training, and partnerships with corporate and other locations, ensuring a high level of selling and service while managing operational excellence.