Retail Lead: Elevate Guest Experience & Team Growth

Mattel, Inc.; Chicago (IL); On-site; USD 48,000 - 72,000; Full time

Job summary

Mattel, Inc. is seeking a Retail Lead at the American Girl Retail Chicago location. You will support daily operations, lead the team, and deliver high-level customer service to guests and families visiting our experiential store.

The role involves supervising staff, merchandising execution, and ensuring goals are met while fostering a diverse, inclusive environment. Join a team focused on memorable experiences and teamwork.

Qualifications

• Experience in a lead/supervisory role preferred.
• Strong customer service background is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Support the retail sales manager in merchandise management, business analysis and staff development.
• Execute supervisory duties: floor presentation, coaching, scheduling, stock monitoring and workflow delegation.
• Lead by example delivering exceptional customer service to ensure a great guest experience.
• Oversee the sales floor as Manager on Duty and resolve customer service concerns.

Skills

Customer service

Leadership

Communication

Organizational skills

Excel

Outlook

Word

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Mattel, Inc. is seeking a Retail Lead at the American Girl Retail Chicago location. You will support daily operations, lead the team, and deliver high-level customer service to guests and families visiting our experiential store.

The role involves supervising staff, merchandising execution, and ensuring goals are met while fostering a diverse, inclusive environment. Join a team focused on memorable experiences and teamwork.