NYC-Based Client AI Deployment Engineer

Forgepoint Inc.; New York, Northern (NY, KY); Hybrid; USD 175,000 - 215,000; Full time

Benefits offered by this job

Healthcare coverage

Dinner at office

Unlimited Celsius

Job summary

Forgepoint Inc. seeks a hands-on, client-facing technical professional to partner with American manufacturers on deploying ambitious AI agent projects. You’ll map workflows, write SOPs and prompts, and own deployments end-to-end from discovery to ROI measurement.

You’ll work daily with LLMs and code, communicate with customer teams, and translate field insights into product improvements while traveling to customer sites in the US and collaborating in NYC offices.

Qualifications

• 4+ years in software engineering or a client-facing technical role such as forward deployed engineering, solutions engineering, or implementation consulting.
• Technically strong and comfortable writing code, prompting LLMs, building evals, and learning agent-engineering techniques.

Responsibilities

• Lead agent deployments from discovery and requirements scoping through configuration, go-live, ROI, and ongoing improvement.
• Map complex customer workflows and turn them into focused requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs.
• Build evals and test cases that measure agent quality, expose failure modes, and guide iteration.
• Configure and launch agents, monitor real-world performance, investigate failures, and improve reliability over time.
• Run customer workshops, communicate tradeoffs clearly, and close every dependency and follow-up needed to keep deployments moving.
• Learn complex customer domains quickly and advocate for customer needs with product and engineering.
• Turn repeated deployment problems into reusable patterns, tooling, and product improvements for faster future launches.

Skills

Client-facing role

Software engineering

LLM prompting

Requirements scoping

Communication

Job description

Forgepoint Inc. seeks a hands-on, client-facing technical professional to partner with American manufacturers on deploying ambitious AI agent projects. You’ll map workflows, write SOPs and prompts, and own deployments end-to-end from discovery to ROI measurement.

You’ll work daily with LLMs and code, communicate with customer teams, and translate field insights into product improvements while traveling to customer sites in the US and collaborating in NYC offices.