Deployment Strategy Lead | AI Implementations, NYC Onsite

Forgepoint Inc.; New York, Northern (NY, KY); Hybrid; USD 200,000 - 240,000; Full time

Benefits offered by this job

Healthcare coverage

Dinner provided at the office

Unlimited Celsius drinks

Job summary

Forgepoint Inc. is seeking a Deployment Strategy Lead in NYC to build and lead a high-impact deployments organization.

You will personally drive top-priority customer deployments from contract to go-live, write the playbook, and scale it across the portfolio. You will hire and coach Deployment Strategists, translate complex operations into actionable plans for engineers, and partner with Product/Engineering to improve repeatable deployment tooling.

Qualifications

• 7+ years of experience in management consulting, enterprise software implementation, solutions, professional services, or another client-facing operating role.
• Led complex, high-stakes customer engagements with senior executives and frontline stakeholders.
• Built or materially improved a repeatable operating playbook—not just followed one.
• Strong people leader with experience hiring, coaching, and raising the performance of a team.
• Able to turn ambiguous, messy processes into clear requirements, decisions, and plans that technical teams can execute.
• Commercially minded with ability to connect deployment outcomes to ROI, retention, and expansion.
• Willingness to work in person five days a week in NYC and travel to customer sites across the US.

Responsibilities

• Personally lead high-priority customer deployments from contract signature through go-live, demonstrated ROI, and steady-state adoption.
• Build trusted relationships with customer executives and frontline teams, moving comfortably between the boardroom and the shop floor.
• Translate ambiguous workflows and business rules into clear requirements, deployment plans, SOPs, and work for Agent Engineers.
• Establish the deployment playbook: discovery methods, project plans, operating cadences, templates, quality standards, escalation paths, and success metrics.
• Continuously improve that playbook using lessons from every deployment, reducing time to value while increasing quality and customer satisfaction.
• Hire, onboard, coach, and manage a high-performing team of Deployment Strategists.
• Create the systems for allocating work, reviewing deployment quality, developing talent, and holding the team accountable for customer outcomes.
• Partner closely with Product and Engineering to turn recurring customer needs into product improvements and more scalable deployment tooling.
• Identify expansion opportunities and help customers broaden their use of Frank after the initial deployment succeeds.
• Grow into leading the full Deployments organization as Forgepoint and our customer base scale.

Skills

Deployment strategy

Team leadership

Customer deployments

Stakeholder management

Product collaboration

ROI analysis

People leadership

Tools

ERP systems

MRP systems

CRM systems

MES systems

Job description

Forgepoint Inc. is seeking a Deployment Strategy Lead in NYC to build and lead a high-impact deployments organization.

You will personally drive top-priority customer deployments from contract to go-live, write the playbook, and scale it across the portfolio. You will hire and coach Deployment Strategists, translate complex operations into actionable plans for engineers, and partner with Product/Engineering to improve repeatable deployment tooling.