Nursing Operations Support Representative

OSF HealthCare; Peoria (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare in Peoria, IL seeks a Nursing Operations Support (NOS) Representative to assist Mission Partners, patients, visitors and families with questions, directions and transport needs. You will use hospital software to provide prompt, courteous assistance and support across units.

Ideal candidates bring a High School diploma, strong communication skills, and the ability to multi-task in a busy healthcare setting.

Qualifications

• High School Diploma or GED.
• At least 6 months of office, hospital, administrative duties, customer service, and computer knowledge.
• Excellent interpersonal and communication skills; proficient with Microsoft Office; able to multi-task in a fast-paced environment.

Responsibilities

• Acts as a resource on multiple units for questions, information, and way-finding.
• Coordinates patient transport and provides local area directions and area amenities information.

Skills

Interpersonal communication

Microsoft Office proficiency

Multi-tasking

Customer service

Education

High School Diploma/GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.27 - $20.29/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Nursing Operations Support (NOS) Representative acts as a resource on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks.

Qualifications

REQUIRED QUALIFICATIONS:

• Education:


• High School Diploma/ GED


• Experience:


• 6 months' experience of office, hospital, administrative duties, customer service, and computer knowledge


• Skills/ Knowledge:


• Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Demonstrated ability to reason, interpret, and evaluate each situation to provide assistance and resolve issues. Demonstrate ability to multi-task in a fast-paced environment


• OSF HealthCare is an Equal Opportunity Employer.