Lead Nursing Operations Support Rep

OSF HealthCare; Peoria (IL); On-site; USD 27,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Lead Nursing Operations Support (NOS) Representative to oversee NOS staff across units. You’ll train teammates, coordinate shift assignments, and ensure coverage while guiding patients, visitors, and Mission Partners with information and way-finding.

Ideal candidates have at least 1 year in nursing operations support or similar, strong interpersonal and communication skills, and proficiency with Microsoft software. Knowledge of ProNet, Vocera, and Epic is a plus.

Qualifications

• Education: High School Diploma/ GED
• Experience: 1 year in Nursing Operations Support (NOS) Representative, Patient Care Liaison, or Patient Experience Concierge role, or similar responsibilities.
• Licensure/ Certification: N/A
• Other Skills/ Knowledge: Excellent interpersonal and communication skills; solid computer skills; proficiency with Microsoft software.

Responsibilities

• Provide training and oversight for NOS Representatives across units.
• Maintain schedules and staffing coverage by assigning work and coordinating shifts.
• Assist with patient transport needs and provide wayfinding and information support.
• Act as resource and subject matter expert for Mission Partners, patients, visitors, and family members.

Skills

Interpersonal skills

Communication skills

Education

High School Diploma / GED

Tools

Microsoft Office

ProNet

Vocera

Epic

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.35 - $21.78/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Lead Nursing Operations Support (NOS) Representative provides training, oversight, and efficiencies for NOS Representatives on all units. Maintains schedules of NOS Representatives by assigning work, coordinating shift assignments, and altering staffing schedules to ensure coverage. Acts as a resource and subject matter expert on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks.

Qualifications

REQUIRED QUALIFICATIONS:

Education: High School Diploma/ GED Experience: 1 year of experience in Nursing Operations Support (NOS) Representative, Patient Care Liaison, or Patient Experience Concierge role, or similar role with like responsibilities.

Licensure/ Certification: N/A

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software.

PREFERRED QUALIFICATIONS: Education: N/A Experience: 2 years of prior customer service experience. Prior experience with ProNet, Vocera, and Epic.

OSF HealthCare is an Equal Opportunity Employer.