Lead Nursing Ops Supp Rep

OSF HealthCare; Peoria (IL); On-site; USD 26,656 - 30,004; Full time

Job summary

A healthcare organization in Peoria, Illinois is seeking a Lead Nursing Operations Support Representative to provide training and oversight for staff. This role involves maintaining schedules, offering support to partners and visitors, and acting as a subject matter expert. Candidates should possess a High School Diploma and experience in a similar role, with strong communication and computer skills. Pay ranges from $19.35 to $21.78 per hour, commensurate with experience.

Qualifications

• 1 year of experience in Nursing Operations Support or similar role.
• 2 years of prior customer service experience preferred.

Responsibilities

• Provide training and oversight for NOS Representatives.
• Maintain and coordinate schedules for staff.
• Act as a resource for general questions and support.

Skills

Excellent interpersonal and communication skills

Solid computer skills

Proficiency with Microsoft software

Education

High School Diploma/GED

Tools

ProNet

Vocera

Epic

Job description

Total Rewards

Your life - our Mission

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.35-$21.78/hour. Actual pay will be determined by experience, skill, and internal equity.

Overview

POSITION SUMMARY: The Lead Nursing Operations Support (NOS) Representative provides training, oversight, and efficiencies for NOS Representatives on all units. Maintains schedules of NOS Representatives by assigning work, coordinating shift assignments, and altering staffing schedules to ensure coverage. Acts as a resource and subject matter expert on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned task.

Qualifications

REQUIRED QUALIFICATIONS: Education: High School Diploma/ GED Experience: 1 year of experience in Nursing Operations Support (NOS) Representative, Patient Care Liaison, or Patient Experience Concierge role, or similar role with like responsibilities.

Licensure/ Certification: N/A Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software.

PREFERRED QUALIFICATIONS: Education: N/A Experience: 2 years of prior customer service experience. Prior experience with ProNet, Vocera, and Epic. Licensure/ Certification: N/A Other Skills/ Knowledge: NA

OSF HealthCare is an Equal Opportunity Employer.