Patient Access Associate

OSF HealthCare; Danville (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Danville, IL is seeking a Patient Access Associate to ensure accurate patient records, insurance coverage, and clear financial responsibilities for services. You will interact with patients by phone and in person to provide exceptional service.

The role requires high school completion, 1 year in clerical or customer service, and strong MS Office and navigation skills. Training on revenue cycle processes will be provided within 12 months.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Working knowledge of standard Microsoft Office applications and website navigation.
• Problem solving, conflict management, time management, good oral and written communication skills.
• Required to complete all role specific revenue cycle training and certification within 12 months.
• Three years in an office clerical setting or customer service environment (preferred).
• Direct experience in a revenue cycle or medical setting (preferred).
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers (preferred).
• Knowledge of medical terminology (preferred).

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Explain services to patients and families; manage financial responsibilities and expectations.
• Handle phone and in-person inquiries with strong customer service.
• Navigate multi-payer scenarios with deductive reasoning to resolve issues.

Skills

Problem solving

Conflict management

Time management

Communication skills

Deductive reasoning

Education

High school diploma or GED

Tools

Microsoft Office

Website navigation

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Danville,IL

Monday - Friday Day shift and Second shift between 6a-530p and 2p-10:30p with a Holiday and Weekend rotation

2nd shift- 16 hours a week

Training will be on day shift up to 40 hours.

POSITION SUMMARY:

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS:

• Experience: Three years in an office clerical setting or customer service environment.
• Direct experience in a revenue cycle or medical setting
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.