Norwegian-Speaking Travel Support Specialist

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Customer Support Representative for an Online Travel Agency. You will handle inquiries via phone, email, and chat, helping clients plan their trips and resolve issues.

The role requires fluency in Norwegian and English, prior customer service experience in travel or hospitality, strong communication, problem-solving abilities, and comfort with CRM systems. Evening/weekend availability may be required.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• Experience in travel or hospitality customer service preferred.
• Strong communication and a customer-focused approach.
• Excellent problem-solving skills with the ability to remain calm under pressure.
• Proficient in using CRM systems and standard office applications.
• Detail-oriented with effective time management skills.
• Flexibility to work varied hours, including evenings and weekends.

Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients regarding their travel bookings through phone, email, and chat.
• Assist customers with inquiries about itineraries, bookings, and travel policies.
• Effectively resolve customer issues and complaints to ensure a positive client experience.
• Document customer interactions accurately and ensure timely follow-up on inquiries.
• Coordinate with travel partners and internal teams to address customer needs efficiently.
• Educate customers on travel procedures and promotions to enhance their travel experiences.
• Gather feedback from clients to support continuous improvement initiatives within the service team.

Skills

Norwegian language

English language

Customer service

Time management

Problem solving

Attention to detail

Tools

CRM systems

Office apps

Job description

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Customer Support Representative for an Online Travel Agency. You will handle inquiries via phone, email, and chat, helping clients plan their trips and resolve issues.

The role requires fluency in Norwegian and English, prior customer service experience in travel or hospitality, strong communication, problem-solving abilities, and comfort with CRM systems. Evening/weekend availability may be required.