Norwegian Social Media Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Customer Support Representative for Social Media. The role focuses on assisting Norwegian clients via social channels, handling inquiries, and guiding customers through products and campaigns.

The ideal candidate is fluent in Norwegian and English, experienced in social media customer service, and capable of proactive problem solving, with a willingness to work flexible hours.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• Experience in customer service, particularly in social media or digital communications.
• Strong communication skills with an approachable demeanor.
• Familiarity with social media platforms and trends, including best practices for customer engagement.
• Detail-oriented with the ability to manage multiple inquiries efficiently.
• Strong problem-solving skills and a proactive attitude towards customer service.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Responsibilities

• Provide top-notch customer support to Norwegian-speaking clients via social media platforms.
• Respond to inquiries, comments, and concerns in a timely and professional manner.
• Assist customers with understanding products, services, and promotions offered through social media channels.
• Effectively manage customer complaints and engage in proactive problem-solving to enhance user experience.
• Document customer interactions accurately and track feedback for service improvement.
• Collaborate with the marketing and communications team to relay customer insights and support campaigns.
• Stay updated on social media trends and best practices to provide relevant support and recommendations.

Skills

Norwegian language

English language

Customer service experience

Communication skills

Social media familiarity

Attention to detail

Problem solving

Flexible hours

Job description

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking Customer Support Representative for Social Media. The role focuses on assisting Norwegian clients via social channels, handling inquiries, and guiding customers through products and campaigns.

The ideal candidate is fluent in Norwegian and English, experienced in social media customer service, and capable of proactive problem solving, with a willingness to work flexible hours.