Norwegian Speaking Service Desk Analyst

Employers from Greece; United States; À distance; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment By Nellie in the United States is seeking a Norwegian-speaking Service Desk Analyst to serve as the vital connection for Norwegian-speaking clients, ensuring their technical issues are addressed swiftly and with excellence. You will handle inquiries via phone, email, and chat, resolve IT problems, and educate clients on product capabilities.

The role requires fluency in Norwegian and English, plus a proactive, customer-focused approach to problem solving and

Qualifications

• Fluency in Norwegian and English is required.
• Experience in a technical support or service desk role is desirable.
• Ability to handle multiple priorities in a fast-paced environment.

Responsabilités

• Act as the first line of support for Norwegian-speaking clients via phone, email, and chat.
• Diagnose and resolve software, hardware, and IT service issues.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Educate clients on product capabilities and provide guidance to navigate issues.
• Collaborate with IT teams for escalation of complex problems.
• Follow up to ensure client issues are resolved to satisfaction.
• Stay updated on tech offerings to provide informed support.

Connaissances

Norwegian fluency

English fluency

Customer service

Analytical problem solving

Multi-tasking in fast-paced env

Outils

Service desk software

IT management platforms

Ticketing system

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Norwegian Speaking Service Desk Analyst. In this role, you will serve as the vital connection for our Norwegian-speaking clients, ensuring their technical issues are addressed swiftly and with excellence. Your expertise in customer service and technical support will be pivotal in enhancing client satisfaction and maintaining high service standards.

Responsibilities

• Act as the first line of support for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
• Diagnose and effectively resolve a variety of technical issues related to software, hardware, and IT services.
• Maintain clear and accurate records of support requests and resolutions in the service desk ticketing system.
• Educate clients on product capabilities and provide guidance to navigate technical issues.
• Collaborate with other IT teams for escalation of complex problems to ensure timely resolution.
• Follow up with clients to ensure their issues are resolved to their satisfaction.
• Stay updated on the latest technological advancements and service offerings to provide informed support.

Requirements

• Fluency in Norwegian and English with exceptional communication skills, both written and verbal.
• Previous experience in a technical support or service desk role is desirable.
• Strong analytical and problem-solving skills to effectively troubleshoot client issues.
• Dedication to providing outstanding customer service and ensuring client satisfaction.
• Familiarity with service desk software and IT management platforms is advantageous.
• Ability to handle multiple priorities and work effectively in a fast-paced environment.
• A drive to learn and adapt to new technologies and processes as needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...