Field Service Technician - Industrial Instrumentation (Remote)

ITW; Providence (RI); Remote; USD 41,000 - 54,000; Full time

Benefits offered by this job

Company car

401K match

Paid time off

Company holidays

Recognition program

Health insurance

Job summary

Buehler, a division of Illinois Tool Works, seeks a Field Service Technician to cover the Northeastern territory with remote service responsibilities. You will act as the technical expert, perform diagnostics, maintenance, and calibrations, and manage service cases to ensure customer satisfaction.

The role requires an Associate's degree or substantial field experience, strong communication, and a willingness to travel up to 70% of the time within the United States.

Qualifications

• Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting.
• Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics.
• Proficient in using hand tools, machine tools, and precision measuring instruments.
• Excellent communication, interpersonal, and customer service skills with a professional demeanor.
• Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed.
• Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus.
• Valid driver’s license with a clean record.
• Ability to travel within the United States up to 70% of the time.

Responsibilities

• Provide remote technical support via telephone and ticketing system.
• Perform routine preventative maintenance.
• Troubleshooting and full diagnostics of mechanical & electrical system failures.
• Provide formal service quotes to customers.
• Conduct full system testing and calibrations after repairs.
• Manage individual service cases regularly to meet departmental metrics and KPIs.
• Manage travel schedule and expenses in line with ITW guidelines.
• Support service growth with the region.

Skills

Diagnostics

Customer service

Communication

Self-motivation

Travel readiness

Education

Associate's degree in Electronics or Mechanical Engineering or related field

High School Diploma / GED with field experience

Tools

Microsoft Navision

Microsoft Dynamics CRM

Job description

Buehler, a division of Illinois Tool Works, seeks a Field Service Technician to cover the Northeastern territory with remote service responsibilities. You will act as the technical expert, perform diagnostics, maintenance, and calibrations, and manage service cases to ensure customer satisfaction.

The role requires an Associate's degree or substantial field experience, strong communication, and a willingness to travel up to 70% of the time within the United States.