Field Service Technician - Precision Systems (Remote Travel)

ITW; Boston (MA); Remote; USD 41,000 - 54,000; Full time

Benefits offered by this job

Company-paid vehicle

401K match

4 weeks paid time off

10 paid holidays

Recognition program

Competitive health insurance

Job summary

Buehler, a division of Illinois Tool Works, seeks a Field Service Technician to support after-sales service across the Northeastern United States. The role requires remote operation with travel up to 70% to service servo-hydraulic and electro-mechanical systems.

You will be the technical expert, provide remote support, perform preventive maintenance, diagnose issues, and generate quotes while upholding safety and customer service standards.

Qualifications

• Associate's degree in Electronics or Mechanical Engineering (or equivalent) with related field experience.
• Strong diagnostic skills and ability to read mechanical drawings/electrical schematics.
• Proficient in MS Office; Navision and CRM a plus.

Responsibilities

• Provide remote technical support via phone and ticketing system.
• Perform routine preventative maintenance.
• Troubleshoot and diagnose mechanical & electrical system failures.
• Provide formal service quotes to customers.
• Conduct full system testing and calibrations after repairs.
• Manage service cases to meet KPIs and travel within ITW guidelines.
• Support service growth across the region.

Skills

Diagnostics

Electrical schematics

Microsoft Office

Navision/Dynamics CRM

Driver's license

Travel up to 70%

Education

Associate's degree in Electronics

Associate's degree in Mechanical Engineering

High School Diploma/GED with field experience

Tools

Microsoft Navision

Dynamics CRM

Job description

Buehler, a division of Illinois Tool Works, seeks a Field Service Technician to support after-sales service across the Northeastern United States. The role requires remote operation with travel up to 70% to service servo-hydraulic and electro-mechanical systems.

You will be the technical expert, provide remote support, perform preventive maintenance, diagnose issues, and generate quotes while upholding safety and customer service standards.