Northbound Logistics Customer Care Supervisor

Kuehne+Nagel; Laredo (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Kuehne+Nagel is seeking a Northbound Customer Care Supervisor in the United States, TX region. You will supervise a four-person team, act as the liaison between customers and internal operations, and ensure accurate invoicing and service excellence across cross-border logistics.

You will coordinate with Operations, Warehouse, Transportation, and Finance to optimize processes, reduce revenue leakage, and drive customer satisfaction while upholding compliance with internal controls.

Qualifications

• Bachelor's degree and cross-border logistics experience preferred.
• Experience with invoicing, billing reconciliation, and financial oversight.
• Strong communication and analytical skills required.

Responsibilities

• Serve as the primary point of contact for customer inquiries, escalations, and operational concerns.
• Build and maintain strong customer relationships by delivering exceptional service and proactive communication.
• Coordinate with Operations, Warehouse, Transportation, and Finance teams to ensure seamless execution and customer satisfaction.
• Supervise, coach, and develop a team of four Customer Care professionals.
• Establish and track team KPIs, productivity metrics, and service standards.
• Ensure customer invoices are accurate, complete, and submitted on time.
• Investigate and resolve billing discrepancies to prevent revenue leakage and service disruptions.
• Drive process improvements that enhance efficiency, service quality, and customer experience.

Skills

Bilingual English/Spanish

Team leadership

Invoicing

Cross-border compliance

MS Office

Customer care

Education

Bachelor's degree in International Business

Bachelor's degree in Supply Chain Management

Tools

SAP/Velocity

Job description

Kuehne+Nagel is seeking a Northbound Customer Care Supervisor in the United States, TX region. You will supervise a four-person team, act as the liaison between customers and internal operations, and ensure accurate invoicing and service excellence across cross-border logistics.

You will coordinate with Operations, Warehouse, Transportation, and Finance to optimize processes, reduce revenue leakage, and drive customer satisfaction while upholding compliance with internal controls.