Exports & Cross-Border Customer Care Supervisor

Kuehne Nagel; Laredo (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Great compensation and medical/dental

401k retirement plan

Employee discounts

Tuition reimbursement

Excellent training programs

Global work environment

Job summary

Kuehne+Nagel is seeking a Customer Care Supervisor, Exports, to lead a high-performing team in Laredo, TX. You will drive border operations, warehouse coordination, and broker management to ensure seamless freight movement into Mexico.

Responsibilities include coaching staff, handling escalations, and optimizing SOP adherence while maintaining strong stakeholder communication and process improvements.

Qualifications

• Bachelor's degree in a field like international business, supply chain management, or international relations.
• 5+ years of experience within logistics, freight forwarding, customs brokerage, or cross-border supply chain operations.
• 2+ years of supervisory or team leadership experience.
• Bilingual in English and Spanish required.
• Strong knowledge of U.S.-Mexico customs compliance and border operations.
• Experience working with customs brokers, bonded freight, export documentation, and cross-border transportation processes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Proficiency in Microsoft Office application (Excel & Outlook)

Responsibilities

• Lead, coach, and develop a high-performing customer care team while fostering a culture of accountability and continuous improvement.
• Ensure exceptional service delivery and customer satisfaction through proactive communication and issue resolution.
• Manage customer escalations and maintain compliance with customer SOPs.
• Coordinate with carriers, drayage providers, warehouses, customs brokers, and Mexico operations to ensure efficient cross-border freight movement.
• Monitor and improve border crossing performance, minimizing delays and dwell times.
• Oversee warehouse-related activities including inventory accuracy, shipment visibility, dock scheduling, freight security, and loading/unloading efficiency.
• Support customs compliance by reviewing export documentation, commercial invoices, packing lists, tariff classifications, and broker requirements.
• Monitor customs broker performance and support audits, corrective actions, and compliance initiatives.
• Analyze operational KPIs and customer scorecards to drive service improvements and profitability.
• Ensure billing accuracy, oversee customer invoicing, monitor accounts receivable exposure, review payable balances, and support financial reconciliation processes.
• Partner with internal stakeholders to identify process improvements that enhance operational efficiency and customer retention.

Skills

Bilingual English/Spanish

Logistics experience

Cross-border operations

Supervisory experience

Analytical skills

Communication

Stakeholder management

Problem solving

Education

Bachelor's degree in International Business / Supply Chain / International Relations

Tools

Excel

Outlook

Job description

Kuehne+Nagel is seeking a Customer Care Supervisor, Exports, to lead a high-performing team in Laredo, TX. You will drive border operations, warehouse coordination, and broker management to ensure seamless freight movement into Mexico.

Responsibilities include coaching staff, handling escalations, and optimizing SOP adherence while maintaining strong stakeholder communication and process improvements.