Logistics Customer Care Specialist (Intermodal Freight)

Kuehne+Nagel; Memphis (TN); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

401k retirement savings plan

Medical/dental benefits

Employee discounts

Tuition reimbursement

Job summary

Kuehne+Nagel in Memphis, TN is seeking a proactive Customer Care Representative to support our transportation and logistics operations. You will coordinate shipments, manage carrier relationships, and ensure on-time, cost-effective delivery for customer freight.

The role thrives in a fast-paced environment and requires strong communication, attention to detail, and collaboration with operations teams and account managers to exceed customer expectations.

Qualifications

• Bachelor’s degree in Logistics preferred; High School Diploma or GED required.
• 2+ years of experience in intermodal operations or transportation.
• Strong proficiency in Microsoft Office and transportation management systems.
• Excellent verbal and written communication skills.

Responsibilities

• Source and secure drayage carriers for new and existing business needs
• Coordinate timely pickups and deliveries of customer shipments
• Dispatch carriers with a high level of accuracy and attention to detail
• Negotiate rates with carrier partners to achieve cost-efficient solutions
• Collaborate with operations teams and account managers to meet and exceed customer expectations
• Identify and resolve issues, acting as a solutions provider for customers and partners

Skills

Microsoft Office

Transportation systems

Communication skills

Attention to detail

Education

Bachelor's degree in Logistics

High School Diploma or GED

Tools

SoftModal

Transportation Management System (TMS)

Job description

Kuehne+Nagel in Memphis, TN is seeking a proactive Customer Care Representative to support our transportation and logistics operations. You will coordinate shipments, manage carrier relationships, and ensure on-time, cost-effective delivery for customer freight.

The role thrives in a fast-paced environment and requires strong communication, attention to detail, and collaboration with operations teams and account managers to exceed customer expectations.