North America Field Service Manager — Bioprocessing Ops

RepliGen Corporation; New York (NY); Vor Ort; USD 130.000 - 155.000; Vollzeit

Benefits dieser Stelle

Bonus/commission eligibility

Equity potential

Health, dental, vision insurance

Zusammenfassung

Repligen Corporation seeks a Field Service Manager to lead a North America team of Field Service Engineers, ensuring safety, quality, and exceptional customer experiences. You will align with Support, Product, and Engineering to drive continuous improvement while achieving revenue targets.

The role requires a Bachelor's in a related field and 5 years of leadership in field service or operations, including travel within the region.

Qualifikationen

• Bachelor's degree required in engineering or science.
• 5 years of operations or field service leadership experience preferred.
• Proven experience leading a team and managing customer relationships.

Aufgaben

• Lead a high-performing Field Service Engineer team across a North America territory, driving execution and customer satisfaction.
• Ensure health and safety for the team, customers, and colleagues while meeting quality standards.
• Collaborate with Support, Product, and Engineering teams to deliver strong service outcomes and continuous improvement.
• Manage service interventions including installations, maintenance, and repairs; optimize the capacity model and field schedules.
• Achieve service revenue and profitability targets and support growth initiatives.

Kenntnisse

Team leadership

Customer relationship management

Operations management

Ausbildung

Bachelor's degree in engineering or science

Jobbeschreibung

Repligen Corporation seeks a Field Service Manager to lead a North America team of Field Service Engineers, ensuring safety, quality, and exceptional customer experiences. You will align with Support, Product, and Engineering to drive continuous improvement while achieving revenue targets.

The role requires a Bachelor's in a related field and 5 years of leadership in field service or operations, including travel within the region.