NOC Technician — Weekend Rotations

Clark Associates, Inc.; Lancaster (Lancaster County); On-site; USD 55,000 - 75,000; Full time

Job summary

The Clark Associates, Inc. IT Network Operations Center (NOC) monitors and supports the company’s technical systems and infrastructure, including WebstaurantStore.

The NOC acts as the front line of IT Operations, identifying issues, responding to incidents, and coordinating with specialized teams to ensure reliability, security, and performance. As a NOC Technician, you will monitor network, server, application, and security platforms, respond to alerts, troubleshoot issues, and serve as the

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent problems before they occur.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams to establish troubleshooting protocols and solve problems.
• Actively monitor IT Security Dashboards and respond to IT Security events such as Phishing Attacks.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly escalated downtime events with the proper level of urgency.
• Bridge Communication between IT teams and end users while facilitating issue resolution.

Skills

Network monitoring

Security monitoring

Incident response

Communication skills

Job description

The Clark Associates, Inc. IT Network Operations Center (NOC) monitors and supports the company’s technical systems and infrastructure, including WebstaurantStore.

The NOC acts as the front line of IT Operations, identifying issues, responding to incidents, and coordinating with specialized teams to ensure reliability, security, and performance. As a NOC Technician, you will monitor network, server, application, and security platforms, respond to alerts, troubleshoot issues, and serve as the