Evening NOC Technician: Network & Security Monitoring

Clark Associates, Inc.; Lancaster (Lancaster County); On-site; USD 52,000 - 75,000; Full time

Job summary

Clark Associates, Inc. is seeking a NOC Technician to monitor network, server, application and security platforms across the Clark umbrella including WebstaurantStore. You will respond to alerts, troubleshoot issues, and coordinate resolution while communicating between support teams and business users.

You will join a culture focused on continuous improvement, learning, and collaboration, growing your technical skills and documenting processes to improve operations.

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent problems before they occur.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems.
• Actively monitor IT Security Dashboards and respond to IT Security events such as Phishing Attacks.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly escalade downtime events with the proper level of urgency.
• Bridge Communication between IT teams and end users while facilitating issue resolution.

Job description

Clark Associates, Inc. is seeking a NOC Technician to monitor network, server, application and security platforms across the Clark umbrella including WebstaurantStore. You will respond to alerts, troubleshoot issues, and coordinate resolution while communicating between support teams and business users.

You will join a culture focused on continuous improvement, learning, and collaboration, growing your technical skills and documenting processes to improve operations.