Remote 1st Shift NOC Technician — IT Monitoring

Webstaurantstore; Lancaster (Lancaster County); On-site; USD 31,000 - 44,000; Full time

Job summary

Webstaurantstore, a leading ecommerce platform serving foodservice professionals, seeks a 1st Shift NOC Technician in Lancaster, PA. The role monitors networks, servers, applications and security, responds to alerts, troubleshoots issues, and coordinates resolutions with IT teams.

The position involves weekend shifts on a rotation basis. No degree is required; candidates with foundational IT skills and a willingness to learn will thrive and grow within enterprise IT operations.

Qualifications

• Experience in IT operations or help-desk support is welcome but not required.
• Knowledge of network fundamentals and troubleshooting strategies.
• Familiarity with monitoring and security dashboards is a plus.

Responsibilities

• Actively monitor dashboards and alerts across networks, servers, apps, and security platforms.
• Identify trends and document issues to prevent outages.
• Maintain network data reporting and uptime metrics.
• Coordinate with IT teams and end users to resolve incidents.

Skills

Active Directory

Windows OS

DNS/DHCP

LAN/WAN

Office 365

Open-Source tech

Ticketing systems

Python

PowerShell

Bash

Zabbix

Grafana

Prometheus

New Relic

Tools

Ticketing systems

Open-Source technologies

Zabbix

Grafana

Prometheus

New Relic

Python

PowerShell

Bash

Job description

Webstaurantstore, a leading ecommerce platform serving foodservice professionals, seeks a 1st Shift NOC Technician in Lancaster, PA. The role monitors networks, servers, applications and security, responds to alerts, troubleshoots issues, and coordinates resolutions with IT teams.

The position involves weekend shifts on a rotation basis. No degree is required; candidates with foundational IT skills and a willingness to learn will thrive and grow within enterprise IT operations.