2nd Shift NOC Technician

Clark Associates, Inc.; Lancaster (Lancaster County); On-site; USD 52,000 - 75,000; Full time

Job summary

Clark Associates, Inc. is seeking a NOC Technician to monitor network, server, application and security platforms across the Clark umbrella including WebstaurantStore. You will respond to alerts, troubleshoot issues, and coordinate resolution while communicating between support teams and business users.

You will join a culture focused on continuous improvement, learning, and collaboration, growing your technical skills and documenting processes to improve operations.

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent problems before they occur.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems.
• Actively monitor IT Security Dashboards and respond to IT Security events such as Phishing Attacks.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly escalade downtime events with the proper level of urgency.
• Bridge Communication between IT teams and end users while facilitating issue resolution.

Job description

Job Summary

The IT Network Operations Center (NOC) is responsible for monitoring and supporting the technical systems and infrastructure that power all companies under the Clark umbrella, including WebstaurantStore, a leading global ecommerce platform serving foodservice professionals worldwide. The NOC serves as the front line of IT Operations, proactively identifying issues, responding to incidents, and partnering with specialized teams to ensure the reliability, security, and performance of the company's technical resources.

As a NOC Technician, you will monitor network, server, application, and security platforms, respond to alerts and outages, troubleshoot technical issues, and coordinate resolution efforts while acting as the central point of communication between support teams and impacted business users.

We are seeking driven IT professionals who are looking to gain insight into and experience with the full scope of IT systems that make up an enterprise-level company. The ideal candidate is eager to learn, embraces new challenges, and is committed to continuous improvement. We are looking for individuals who are excited to grow their technical skills while also helping improve the tools, processes, documentation, and operational practices that support the team. Successful candidates are proactive problem solvers who enjoy learning, sharing knowledge, and contributing to a culture of innovation and continuous improvement.

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Identify and document trends to proactively prevent problems before they occur.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems.
• Actively monitor IT Security Dashboards and respond to IT Security events such as Phishing Attacks.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly escalade downtime events with the proper level of urgency.
• Bridge Communication between IT teams and end users while facilitating issue resolution.