NOC Technician: Own & Resolve Critical Network Issues

RCN Technologies; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

RCN Technologies in Knoxville, TN is seeking a NOC Technician to monitor customer environments and own issues through resolution. You’ll be the first responder for MSP clients and coordinate with engineering and support teams.

This role emphasizes ownership, proactive problem solving, and delivering reliable network services for a fast-growing MSP. Veterans are encouraged to apply and you’ll join a team that values accountability and continuous improvement.

Responsibilities

• Own onboarding, setup, and activation for MSP customers
• Serve as a primary point of contact for customer issues and technical questions
• Troubleshoot networking, connectivity, and device-related issues
• Coordinate internal teams to ensure fast, accurate resolution
• Monitor customer environments and proactively identify issues
• Maintain documentation and system records
• Collaborate with engineering, implementation, and customer teams
• Continuously improve processes and customer experience
• You are not just closing tickets—you are owning outcomes.

Job description

RCN Technologies in Knoxville, TN is seeking a NOC Technician to monitor customer environments and own issues through resolution. You’ll be the first responder for MSP clients and coordinate with engineering and support teams.

This role emphasizes ownership, proactive problem solving, and delivering reliable network services for a fast-growing MSP. Veterans are encouraged to apply and you’ll join a team that values accountability and continuous improvement.