NOC Support Technician- MSP Support

RCN Technologies; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

RCN Technologies in Knoxville, TN is seeking a NOC Technician to monitor customer environments and own issues through resolution. You’ll be the first responder for MSP clients and coordinate with engineering and support teams.

This role emphasizes ownership, proactive problem solving, and delivering reliable network services for a fast-growing MSP. Veterans are encouraged to apply and you’ll join a team that values accountability and continuous improvement.

Responsibilities

• Own onboarding, setup, and activation for MSP customers
• Serve as a primary point of contact for customer issues and technical questions
• Troubleshoot networking, connectivity, and device-related issues
• Coordinate internal teams to ensure fast, accurate resolution
• Monitor customer environments and proactively identify issues
• Maintain documentation and system records
• Collaborate with engineering, implementation, and customer teams
• Continuously improve processes and customer experience
• You are not just closing tickets—you are owning outcomes.

Job description

Knoxville, United States | Posted on 09/14/2026

At RCN Technologies, we don’t just keep businesses connected—we power the future of 5G & LTE solutions with speed, innovation, and extreme ownership. As a fast-growing, Inc. 5000 company and a KnoxNews Top Workplace, we’re known for big opportunities, rapid career growth, and a culture where high performers thrive.

We move fast, expect excellence, and win together—because teamwork fuels innovation. At RCN, you’ll find a place to grow, a team that’s got your back, and a mission that matters.

If you’re driven, resourceful, and ready to take ownership of real impact, let’s build something great—together.

Job Description

Early to Mid- Career Opportunity

Own the Customer Experience. Build Something That Matters.

Are you someone who naturally takes ownership of problems until they are fully resolved? Do you enjoy helping people, solving technical issues, and making systems work better than they were before?

Are you looking for a role where you are trusted to own problems through resolution —not just close tickets?

If so, we’d love to meet you.

RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville, Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions.

We believe customers should be able to #ExpectMore from their technology provider—and that expectation is delivered by people who take ownership, think critically, and care deeply about the customer experience.

This role sits at the heart of our Network Operations Center (NOC) . You 'll monitor customer environments, respond quickly when issues arise, and own each problem through to resolution—with priority on our Managed Services (MSP) customers .

Veterans are encouraged to apply.

Our Core Values

Enjoy the Journey

We believe work should be meaningful and rewarding. We create an environment where people enjoy building their careers.

We invest in continuous learning and long-term career growth.

Extreme Ownership

We take responsibility, follow through, and see problems through to resolution.

We succeed as a team through communication, trust, and collaboration.

Create Wow

We go beyond expectations to deliver exceptional experiences for customers and teammates.

What You’ll Do

As a NOC Technician, you'll monitor customer environments, respond to issues, and own them through to resolution—supporting our full customer base .

• Own onboarding, setup, and activation for MSP customers
• Serve as a primary point of contact for customer issues and technical questions
• Troubleshoot networking, connectivity, and device-related issues
• Coordinate internal teams to ensure fast, accurate resolution
• Monitor customer environments and proactively identify issues
• Maintain documentation and system records
• Collaborate with engineering, implementation , and customer teams
• Continuously improve processes and customer experience
• You are not just closing tickets—you are owning outcomes.

Who Thrives Here

We are looking for someone who:

Takes full ownership and follows through—owns the problem rather than assigning blame