NOC Operations Engineer — MSP & Remote Support

RCN Technologies; Knoxville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

RCN Technologies, based in Knoxville, TN, seeks individuals to enhance customer experience by owning problems from resolution. You will play a pivotal role in their Network Operations Center, ensuring technical issues are addressed efficiently. Candidates who take ownership and thrive in teamwork will find an engaging environment conducive to career growth.

Join a growing team known for innovation and excellence, where you will make a meaningful impact on customer satisfaction.

Qualifications

• Ability to resolve technical issues for customers.
• Proven experience with networking and connectivity troubleshooting.
• Capacity to coordinate with various internal teams.

Responsibilities

• Own onboarding, setup, and activation for Managed Services customers.
• Serve as a primary point of contact for technical questions.
• Monitor customer environments and proactively identify issues.

Skills

Problem-solving

Ownership of tasks

Technical issue resolution

Communication

Collaboration

Job description

RCN Technologies, based in Knoxville, TN, seeks individuals to enhance customer experience by owning problems from resolution. You will play a pivotal role in their Network Operations Center, ensuring technical issues are addressed efficiently. Candidates who take ownership and thrive in teamwork will find an engaging environment conducive to career growth.

Join a growing team known for innovation and excellence, where you will make a meaningful impact on customer satisfaction.