NOC Technician I: Telecom Incident Response

Switch; Las Vegas (NV); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Generous benefits package

Flexible/remote opportunities

Career growth

Résumé du poste

Switch in Las Vegas, NV is seeking a Telecom Network Operations Center Technician I to provide front-line operational support for CORE services, coordinating with carriers and internal teams to restore service.

The role follows defined procedures, supports 24/7 operations, and emphasizes accurate execution and clear customer communication.

Candidates should have 2+ years in telecom or IT support, knowledge of network concepts, and experience with ticketing and monitoring tools.

Qualifications

• 2+ years of experience in telecommunications, IT support, or a related technical role, or equivalent education and training.
• Foundational understanding of network concepts, topologies, and the OSI model.
• Experience troubleshooting network connectivity and following critical-path resolution steps.
• Familiarity with data center infrastructure and cabling standards.
• Experience using ticketing systems and monitoring tools.
• Comfort using terminal access tools such as SSH, PuTTY, or similar.
• Working knowledge of Microsoft Office applications.
• Network+ , CCENT, A+, or Security+ certifications are preferred, not required.

Responsabilités

• Serve as the primary point of contact for CORE-related service requests and incident investigations.
• Engage service providers and internal teams to troubleshoot and resolve customer-impacting issues.
• Assess and communicate operational impact to customers during incidents.
• Create, update, and manage service request and incident tickets.
• Coordinate and participate in service activation calls with customers and carriers.
• Follow established escalation and notification procedures using sound judgment.
• Provide timely, accurate customer-facing updates throughout incident resolution.
• Document incidents clearly, including actions taken, timelines, and outcomes.
• Contribute feedback to improve CORE support tools, processes, and procedures.

Description du poste

Switch in Las Vegas, NV is seeking a Telecom Network Operations Center Technician I to provide front-line operational support for CORE services, coordinating with carriers and internal teams to restore service.

The role follows defined procedures, supports 24/7 operations, and emphasizes accurate execution and clear customer communication.

Candidates should have 2+ years in telecom or IT support, knowledge of network concepts, and experience with ticketing and monitoring tools.