Network Operations Center (NOC) Technician I

SGS Consulting; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SGS Consulting in Austin, TX seeks a Network Operations Associate to monitor and maintain networks and telecoms, respond to alerts, and ensure service stability. You will collaborate with field engineers and track outages, performing remote surveillance.

The role requires IP networking expertise, experience with monitoring tools, and strong documentation skills. Ability to work under pressure and coordinate with vendors and stakeholders is essential.

Qualifications

• Strong knowledge of IP networking and protocols.
• Experience with network monitoring tools.
• 1+ years troubleshooting IP connectivity and hardware errors.
• Proficiency in VPN, BGP, MPLS, SIP.
• Ability to interpret network diagrams (Visio).
• Strong analytical and documentation skills.
• Ability to perform under pressure and respond quickly.

Responsibilities

• Monitor and maintain computer networks and systems.
• Ensure stability of telecommunications infrastructure.
• Respond to network alerts and troubleshoot issues.
• Perform regular network performance checks.
• Coordinate with field technicians and engineers.
• Maintain records of outages and quality control.
• Execute incident response for remote/cloud operations.
• Manage ServiceNow Incident, Change, and Problem Management.
• Conduct remote network surveillance and event response.
• Triage and resolve incidents within SLA timelines.
• Collaborate with SMEs for complex troubleshooting.
• Provide customer-facing support via phone, email, and portal.
• Communicate with stakeholders during service-impacting events.
• Manage vendor tickets effectively.

Skills

Network Operations

AWS Surveillance

VPN & IP Routing

Tools

Visio

Job description

Job Responsibilities:

• Monitor and maintain computer networks and systems
• Ensure stability of telecommunications infrastructure
• Respond to network alerts and troubleshoot issues
• Perform regular network performance checks
• Coordinate with field technicians and engineers
• Maintain records of outages and quality control
• Execute incident response for remote/cloud operations
• Manage ServiceNow Incident, Change, and Problem Management
• Conduct remote network surveillance and event response
• Triage and resolve incidents within SLA timelines
• Collaborate with SMEs for complex troubleshooting
• Provide customer-facing support via phone, email, and portal
• Communicate with stakeholders during service-impacting events
• Manage vendor tickets effectively

Skills:

• Experience in Network Operations or Telecom
• Certifications: Network+, Cisco CCST/CCNAITIL Certification
• Experience with AWS Cloud surveillance

Education/Experience:

• Strong knowledge of IP networking and protocols
• Experience with network monitoring tools
• 1+ years troubleshooting IP connectivity and hardware errors
• Proficiency in VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)
• Strong analytical and documentation skills
• Ability to perform under pressure and respond quicklyStrong working knowledge of IP networking & interoperability standards
• 1+ years troubleshooting IP network connectivity
• 1+ years troubleshooting routers, switches, servers, endpoints
• Familiarity with VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)