NOC Technician: 24/7 On-Call Network Support

WNM Communications; Cliff (NM); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

WESTERN NEW MEXICO TELEPHONE COMPANY seeks a Network Operations Center Technician to monitor and troubleshoot the telephone network. Primary responder for issues, escalating to Tier 2/3 when needed and documenting resolution steps in the ticketing system.

The role requires strong customer service skills, data analysis capabilities and flexibility to work after hours as business needs demand. Collaboration with engineering and operations teams is essential.

Competenze

• Superior Customer Service Skills: Professionalism, Phone Etiquette.
• Strong ability to analyze, organize and interpret data to identify problems and solutions.
• Willingness to work after hours, weekends or holidays as needed.

Mansioni

• Monitor, diagnose and dispatch alarms and customer issues in the network using management software.
• Escalate to Tier 2 & 3 support to meet SLA response and resolution times.
• Document incidents in the ticketing system with details for outage reports.

Conoscenze

Customer service

Analytical thinking

Time management

Strumenti

SNMP

ASCII

Descrizione del lavoro

WESTERN NEW MEXICO TELEPHONE COMPANY seeks a Network Operations Center Technician to monitor and troubleshoot the telephone network. Primary responder for issues, escalating to Tier 2/3 when needed and documenting resolution steps in the ticketing system.

The role requires strong customer service skills, data analysis capabilities and flexibility to work after hours as business needs demand. Collaboration with engineering and operations teams is essential.