Remote NOC Technician - 24/7 Network Monitoring

Stimulus Technologies

Oregon

Hybrid

USD 60,000 - 85,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Stimulus Technologies is seeking a NOC Technician to monitor fixed wireless and fiber networks across Nevada, California, Oregon, Missouri and New Mexico, performing first-line troubleshooting and escalation as needed. This is a remote position with occasional travel to markets, requiring residence in NV, CA, OR, MO, or NM.

The role supports 24/7 coverage, handles tickets, and coordinates with network engineering and Field Operations to quickly restore service.

Qualifications

2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier.
IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute.
Experience with network monitoring and ticketing systems.
Clear written and verbal communication.
Able to work rotating shifts, including nights, weekends and holidays.

Responsibilities

Monitor network alarms and performance across wireless, fiber, and core networks.
Open, update and close tickets with complete documentation of findings and actions.
Troubleshoot and restore service remotely before dispatching Field Operations.
Escalate to network engineering, Field Operations and on-call staff using defined escalation paths.
Identify outages and notify the NOC Manager and Customer Experience of customer impact.
Provide status updates during incidents until service is restored.
Support planned maintenance with pre- and post-change checks.
Verify that newly installed and acquired network equipment is being monitored.
Follow NOC runbooks and recommend improvements.
Participate in the on-call rotation.