NOC Technician

VDart Inc; Frisco (TX); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

VDart Inc. is seeking a NOC Technician for Frisco, TX to support capital program deployments with real-time alarm monitoring and break-fix changes.

This role provides 24/7 operational monitoring, ticket handling, and troubleshooting to maintain network stability and minimize post-deployment issues. The ideal candidate has 6+ years in telecom/NOC environments, a high school diploma or GED, and hands-on experience with monitoring tools such as One Console, Splunk, and OpenSearch.

Formación

• 6+ years of experience in NOC/telecom operations.
• High School Diploma or GED required.
• Experience with monitoring tools such as One Console, Splunk, OpenSearch.

Responsabilidades

• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to elevate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Conocimientos

Telecom

IMS

Alarm Monitoring

RAN

LTE

Educación

High School Diploma or GED

Herramientas

One Console

Splunk

OpenSearch

Descripción del empleo

Job Title: NOC Technician

Location: Frisco, TX

Duration: / Term: C2C

Experience Desired: 6+ Years

Job Description:

Scope and Responsibilities

• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to elevate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills

• Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF, BGCF, MRF, SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
• Understanding of telecom protocols (Diameter, HTTP) and wireless network architecture.
• Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
• Strong communication skills and familiarity with databases and Microsoft Office tools.

Education

• High School Diploma or GED (required).

Key Skills:

Telecom, IMS, Alarm Monitoring, RAN, LTE.