Network Operations Center Technician

Arkhya Tech. Inc.; Dallas (TX); On-site; USD 40,000 - 55,000; Part time

Job summary

A technology solutions company based in Dallas, Texas is looking for an Entry-level Network Operations Specialist. In this role, you will develop training programs, monitor network performance, and respond to critical alarms. You should have 1 to 3 years of technical experience in telecom or network operations and a High School Diploma or GED is required. The position requires 10-hour shifts with potential for after-hours troubleshooting.

Qualifications

• 1 to 3 years of technical experience in telecom or network operations.
• Strong expertise in core networking protocols and diagnostic tools.

Responsibilities

• Develop and maintain training programs and operational documentation.
• Provide 24/7 operational monitoring and troubleshooting.
• Monitor KPIs and escalate issues to ensure network performance.
• Perform pre- and post-deployment validations.
• Respond to alarms from monitoring tools.
• Work closely with deployment teams.

Skills

Technical experience in telecom or network operations

Knowledge of telecom Messaging network technologies

Core networking protocols and diagnostic tools

Microsoft Office and relevant network databases

Education

High School Diploma or GED

Job description

Responsibilities

• Develop and maintain training programs and operational documentation.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.

Technical Experience and Skills

• 1 to 3 years of technical experience in telecom or network operations.
• Knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore.
• Strong expertise in core networking protocols and diagnostic tools.
• Proficient in using standard tools such as Microsoft Office and relevant network databases.

Education

• High School Diploma or GED (required).

Work Schedule and Travel

• 10-hour shifts.
• Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting
• Telecommunications