Technician – Network Operations Center (NOC) | Frisco, TX

UST; Frisco (TX); On-site; USD 111,000 - 166,000; Full time

Job summary

UST is seeking a skilled Technician - Network Operations Center (NOC) to monitor real-time wireless network feeds and triage critical alarms in Frisco, TX during night shifts (Sun-Wed, 10 PM–8 AM CST). You will handle incident escalation and collaborate with field engineers, carrier partners, and vendors to ensure high network availability.

Required are 2–4+ years in a NOC/telecom, with hands-on Diameter and HTTP knowledge, Splunk/OpenSearch/NetScout/CyberArk usage, and active C2C LLC status.

Qualifications

• High School Diploma or GED required; technical certifications or related associate degree is an advantage.

Responsibilities

• Monitor real-time network feeds and incident escalation during night shifts.
• Triage alarms, perform fault isolation, and coordinate cross-functional incident responses.
• Troubleshoot telecom protocols including Diameter and HTTP across core networks.
• Support IMS core deployments and operational routines, with IMS platform experience.
• Coordinate maintenance windows, patch deployments, and upgrades during night shifts.
• Maintain shift handover logs and incident resolution reports.

Skills

Diameter

HTTP

Splunk

OpenSearch

NetScout

One Console

CyberArk

Mavenir IMS

Ericsson IMS

English communication

Education

High School Diploma or GED

Technical certifications or related associate degree

Tools

OpenSearch

Splunk

NetScout

One Console

CyberArk

Job description

Position Summary

We are actively seeking an experienced, high-caliber, and technical Technician - Network Operations Center (NOC) to support real-time network monitoring, alarm triage, troubleshooting, and deployment activities for wireless network operations in Frisco, TX on an onsite contract basis (C2C - Corporation-to-Corporation, requiring active LLC/Corporation status). In this critical NOC operations role, you will be responsible for overseeing live network feeds, incident escalation, and telecom infrastructure stability during night shifts (Sunday - Wednesday, 10 PM - 8 AM CST). You will leverage your deep specialist expertise in Mavenir IMS, Ericsson IMS, Diameter, HTTP protocols, and enterprise observability tools like Splunk and NetScout to deliver uncompromised network availability. This opportunity offers competitive daily rates, executive technical visibility, and exceptional career growth prospects within a premier global telecommunications services environment.

Detailed Job Description

As a Technician - Network Operations Center (NOC) supporting advanced wireless infrastructure in Frisco, TX, you will take full operational, tactical, and technical ownership of real-time network monitoring, alarm triage, fault isolation, and cross-functional incident escalation. Your day-to-day responsibilities include monitoring live network metrics, triaging critical alarms, executing troubleshooting procedures across telecom architectures, utilizing observability and security tools such as Splunk, OpenSearch, NetScout, One Console, and CyberArk, and coordinating night shift deployment activities. You will utilize your proactive troubleshooting and communication skills to resolve complex telecommunications events under tight SLAs. Furthermore, you will manage application requirements via direct email to Amardeep Sandhu at [e-mail], ensuring strict compliance with high school diploma/GED requirements, active C2C/LLC status, and night shift availability.

Key Responsibilities

• Execute real-time network monitoring, live traffic surveillance, and proactive event management across carrier wireless infrastructure.
• Perform rapid alarm triage, root-cause identification, fault isolation, and structured incident ticketing for NOC escalations.
• Troubleshoot complex telecommunications protocols including Diameter and HTTP across core network architectures.
• Support advanced IMS core deployments and operational routines, with preferred experience in Mavenir IMS or Ericsson IMS platforms.
• Utilize enterprise monitoring, log analysis, and security tools such as Splunk, OpenSearch, NetScout, One Console, and CyberArk.
• Coordinate scheduled maintenance windows, software patch deployments, and system upgrades during night shift hours.
• Collaborate cross-functional with field engineers, tier-2 support squads, carrier partners, and vendor representatives.
• Maintain meticulous shift handover logs, incident resolution reports, and operational compliance audit trails.

Required Qualifications & Skills

• High School Diploma or GED required; technical certifications or associate degree in a related technical discipline is an advantage.
• Minimum of 2 to 4+ years of progressive professional experience in a Network Operations Center (NOC) or telecom support environment.
• Strong, demonstrable hands-on operational knowledge of telecom network architecture, Diameter, and HTTP protocols.
• Practical experience utilizing enterprise monitoring, telemetry, and security tooling (Splunk, OpenSearch, NetScout, One Console, CyberArk).
• Excellent analytical, problem-solving, triage, and crisis management capabilities under high-pressure scenarios.
• Excellent written and verbal English communication skills with strong shift handover reporting abilities.
• Employment Type Requirement: C2C (Corp-to-Corp) - candidates must maintain an active LLC or Corporation.
• Mandatory legal work eligibility in the United States and availability for onsite night shift operations in Frisco, TX (Sunday - Wednesday, 10 PM - 8 AM CST).

Nice-to-Have Skills

• Direct operational experience with Mavenir IMS or Ericsson IMS core products and feature sets.
• Professional networking or telecom certifications (e.g., CompTIA Network+, Cisco CCNA, ITIL Foundation).
• Prior professional working experience in Tier-1 mobile network operator (MNO) or managed service provider NOC operations.
• Familiarity with shell scripting, Python, and automated event remediation workflows.

Application Information

• Recruiter: UST Telecommunications Recruitment Division
• Contact Name: Amardeep Sandhu (Senior Talent Acquisition Specialist)
• Email: [e-mail]
• Company Website: https://www.ust.com
• Salary/Rate: Market Competitive / C2C Technology Contract Rate
• Deadline: Open until filled (Urgent Frisco Onsite Night Shift Opening)
• Notice Period: Immediate to 15 Days (Active C2C LLC Required)
• Contract Duration: C2C Contract (Corp-to-Corp - Onsite Night Shift in Frisco, TX)

Recruitment Pro Tip

• When applying for this Technician - NOC position, ensure your resume explicitly highlights your hands-on IMS/Diameter experience, your familiarity with Splunk and NetScout, and confirms your active C2C/LLC corporate status and night shift availability.