Telecom NOC (Network Operations Center) Technician

Smart IT Frame LLC; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions provider in Dallas is seeking a Telecom NOC Technician to support 24/7 monitoring and troubleshooting of network operations. This role involves providing leadership and mentoring to staff, as well as validating deployments. The ideal candidate has experience with telecom protocols and NOC operations. Must be available for critical outages outside regular hours. Competitive contract offered.

Qualifications

• Experience in 24/7 NOC monitoring and outage management.
• Strong leadership and mentoring skills for NOC staff.
• Familiarity with Mavenir IMS or Ericsson IMS platforms.

Responsibilities

• Handle 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation.
• Provide leadership and mentoring to NOC staff; deliver SME-level guidance.

Skills

Telecom/Network Protocols: GSM, UMTS, LTE, IP, Messaging

NOC Operations & Outage Management

Job description

Telecom NOC (Network Operations Center) Technician

Job Description:

This is a Telecom NOC (Network Operations Center) Technician role with a focus on Mavenir IMS or Ericsson IMS platforms.

Long Term Contract

Overview

The candidate will perform 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation. Leadership and mentoring NOC staff are expected, combining hands-on operations with SME-level guidance.

Responsibilities

• Handle 24/7 NOC monitoring, outage management, troubleshooting, and deployment validation.
• Provide leadership and mentoring to NOC staff; deliver SME-level guidance.

Mandatory (Must-Have) Qualifications

• Telecom/Network Protocols: GSM, UMTS, LTE, IP, Messaging
• NOC Operations & Outage Management

Optional / Good-to-Have

• Automation tools experience
• Troubleshooting bridges/escalations (NCI/ATAC)
• Serve as SME for IMS/Telecom platforms (Mavenir/Ericsson)
• Monitor KPIs, alarms, degradations, and escalate issues proactively
• Manage outages (localized → network-wide) and lead troubleshooting bridges
• Coordinate maintenance/break-fix activities with internal teams/vendors
• Support capital program deployments with alarm triage and break-fix execution
• Perform pre- and post-deployment validations to ensure network stability

Work Schedule and Travel

• 10-hour shifts
• Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industries

• Telecommunications