NOC Technician I

LanceSoft Inc; Overland Park (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

A telecommunications company in Overland Park, KS, is seeking a skilled candidate to run testing procedures, perform network analysis, and communicate effectively across teams. The ideal candidate will possess strong attention to detail, excellent communication skills, and proficiency in Microsoft Office applications. Preferred qualifications include knowledge of wireless network structures and tools such as Netcool. This role is critical for managing network performance and fault resolution.

Qualifications

• Strong knowledge of attention to detail essential for network performance.
• Experience analyzing wireless networks and associated equipment.
• Ability to work under pressure while maintaining accuracy.

Responsibilities

• Run testing procedures using various tools.
• Perform daily fault and performance analysis.
• Communicate effectively with multiple teams.

Skills

Attention to detail

Excellent written and verbal communication

Proficient in Microsoft Office (Outlook, Excel, Word)

Ability to troubleshoot technology issues

Ability to work independently and in a team

Ability to build strong relationships

Tools

Netcool

TRAMS

SecureCRT

Job description

Sprint Corporation - Telecommunications company

Job Description

Location: Overland Park, KS

Duration: 6 Months (Possible Extension)

Job Description:

• Run testing procedures using various tools
• Perform Check In/Check Out process
• Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
• Ability to review network logs to discern state changes of network equipment
• Perform remote resolution of faults through various Element Management Systems (EMS)
• Creation and routing of network tickets to appropriate designated fix agents
• Perform routine ticket management and escalations to drive problems to final resolution
• Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments
• Communicate openly and effectively with multiple teams
• Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication

Must have STRONG KNOWLEDGE of the following:

• Attention to detail is essential
• Excellent in written and verbal communication skills
• Proficient in using Microsoft office application such as Outlook, Excel, Word
• Ability to grasp higher-level technology issues and troubleshoot to resolution
• Ability to work independently and in a team environment
• Ability to work under pressure related to scale of business impact
• Ability to build strong working relationships both internally and externally
• Ability to span departments to assist in resolving network event outages
• Experience analyzing wireless networks, related equipment and/or performance
• Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
• Ability to quickly learn new tools and systems
• Willingness to work on any assigned shift

PREFERRED KNOWLEDGE of the following:

• Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure
• Knowledge of Unix operating system and command structure
• Basic knowledge of IP routing and protocols
• Understanding of Operational Measurements used for network performance monitoring and troubleshooting for CDMA, EVDO and LTE technologies
• Tools/Systems Required: Netcool, TRAMS, SecureCRT

Additional Information

All your information will be kept confidential according to EEO guidelines.