NOC Technician

Spectraforce Technologies, Inc.; Allen (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a NOC Technician in Allen, TX to maintain network stability and reliability in a fast-paced environment. You will monitor networks, troubleshoot issues, and coordinate with field engineers to ensure SLA adherence.

The role requires 1+ year of IP networking troubleshooting, VPN/BGP/MPLS/SIP experience, and strong documentation skills. This is a 6-month contract with potential for full-time based on performance.

Qualifications

• Strong knowledge of IP networking and protocols.
• Experience with network monitoring tools.
• 1+ year troubleshooting IP connectivity and hardware errors.
• Proficiency in VPN, BGP, MPLS, SIP.
• Ability to interpret network diagrams (Visio).
• Strong analytical and documentation skills.
• Ability to perform under pressure and respond quickly.

Responsibilities

• Monitor and maintain computer networks and systems.
• Ensure stability of telecommunications infrastructure.
• Respond to network alerts and troubleshoot issues.
• Perform regular network performance checks.
• Coordinate with field technicians and engineers.
• Maintain records of outages and quality control.
• Execute incident response for remote/cloud operations.
• Manage ServiceNow Incident, Change, and Problem Management.
• Conduct remote network surveillance and event response.
• Triage and resolve incidents within SLA timelines.
• Collaborate with SMEs for complex troubleshooting.
• Provide customer-facing support via phone, email, and portal.
• Communicate with stakeholders during service-impacting events.
• Manage vendor tickets effectively.

Skills

IP networking

Network monitoring tools

IP connectivity troubleshooting

VPN

BGP

MPLS

SIP

Visio diagrams

Analytical skills

Documentation

Work under pressure

Job description

Job Title: NOC Technician

Location: Allen, TX 75002

Duration: 6 Months - Possible FTE opportunity (based on performance & business needs)

Work Schedule:

Schedule: Wed, Thu, Fri, Sat, 7:00 AM - 5:30 PM CST

Job Summary:

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Roles and Responsibilities

• Monitor and maintain computer networks and systems
• Ensure stability of telecommunications infrastructure
• Respond to network alerts and troubleshoot issues
• Perform regular network performance checks
• Coordinate with field technicians and engineers
• Maintain records of outages and quality control
• Execute incident response for remote/cloud operations
• Manage ServiceNow Incident, Change, and Problem Management
• Conduct remote network surveillance and event response
• Triage and resolve incidents within SLA timelines
• Collaborate with SMEs for complex troubleshooting
• Provide customer-facing support via phone, email, and portal
• Communicate with stakeholders during service-impacting events
• Manage vendor tickets effectively

Qualifications & Skills

• Strong knowledge of IP networking and protocols
• Experience with network monitoring tools
• 1+ years troubleshooting IP connectivity and hardware errors
• Proficiency in VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)
• Strong analytical and documentation skills
• Ability to perform under pressure and respond quickly

Preferred Skills

• Experience in Network Operations or Telecom
• Certifications: Network+, Cisco CCST/CCNA
• ITIL Certification
• Experience with AWS Cloud surveillance