NOC Support Engineer - Global IP Desk (24x7 On-Call)

Transaction Network Services (TNS); Maine; On-site; USD 90,000 - 130,000; Full time

Job summary

Transaction Network Services (TNS) seeks a skilled Network Support Engineer to support on-site and remote operations for global IP networks. You will troubleshoot TCP/IP, VPN, and MPLS, configure Cisco/Arista/Juniper devices, and coordinate vendor escalations to ensure reliable service for financial markets infrastructure.

The role requires strong communication, customer service, and multitasking abilities, with readiness for 24x7 coverage in a rotating schedule.

Qualifications

• Experience supporting IP networks in financial markets preferred.
• Excellent written and verbal communication.
• Experience with vendor TAC support.

Responsibilities

• Provide on-site and remote support for TCP/IP, VPN, and MPLS networks.
• Configure and troubleshoot Cisco, Arista, and Juniper devices.
• Coordinate with vendors (Cisco/Juniper TAC) for escalations.
• Raise tickets and manage incident lifecycle.
• Work 24x7 on a rotation in a global IP Desk.
• Maintain readiness for handover and project acceptance.
• Ensure minimal service impact during incidents.
• Engage NOC engineers to resolve issues.

Skills

TCP/IP

VPN

MPLS

Network troubleshooting

Communication skills

Customer service

Multi-tasking

Self-motivation

Time management

Team player

Financial markets knowledge

Education

ITIL Certification

Computer Science / degree or equivalent

Tools

Cisco

Arista

Juniper

Incident Management System

NOC tools

Job description

Transaction Network Services (TNS) seeks a skilled Network Support Engineer to support on-site and remote operations for global IP networks. You will troubleshoot TCP/IP, VPN, and MPLS, configure Cisco/Arista/Juniper devices, and coordinate vendor escalations to ensure reliable service for financial markets infrastructure.

The role requires strong communication, customer service, and multitasking abilities, with readiness for 24x7 coverage in a rotating schedule.