Global NOC Engineer - 24x7 IP & Network Support
Transaction Network Services (TNS)
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Job summary
Transaction Network Services (TNS) is seeking a Field Support Engineer to support global TCP/IP, VPN, and MPLS networks within the Financial Markets IP Desk. This role involves hands-on routing/switching with Cisco, Arista and Juniper gear, coordinating with TAC for escalation, and maintaining incident tickets to ensure service stability.
The position requires 3–5 years of network troubleshooting experience, ITIL certification, and strong communication skills.
Qualifications
- 3-5 years’ experience with troubleshooting circuits.
- Experience with TCP/IP, VPN, MPLS.
- Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
- ITIL Certification.
- Experience with Microsoft Office software, Visio.
- Strong communication, time management and customer service skills.
Responsibilities
- Provide support for global TCP/IP, VPN and MPLS networks (OSPF, BGP, EIGRP, RIP, IS-IS).
- Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
- Vendor management, including interface with Cisco and Juniper TAC.
- Second-level network and protocol troubleshooting and debugging.
- Coordinate network maintenance and change management per policy.
- Provide on-call escalation support on a rotating schedule.
- Incident management to restore services with minimal impact.
Skills
Education
Tools
Job description
Transaction Network Services (TNS) is seeking a Field Support Engineer to support global TCP/IP, VPN, and MPLS networks within the Financial Markets IP Desk. This role involves hands-on routing/switching with Cisco, Arista and Juniper gear, coordinating with TAC for escalation, and maintaining incident tickets to ensure service stability.
The position requires 3–5 years of network troubleshooting experience, ITIL certification, and strong communication skills.
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